Inventory Control Manager

Inventory Control ManagerThe Inventory Control Manager is responsible for leading inventory accuracy, reverse logistics, and reconciliation programs across a multi-location retail and telecommunications environment. This role owns the design and enforcement of SOPs, audit protocols, and reporting standards that protect company assets, reduce shrinkage and write-offs, and ensure inventory data integrity across all store locations. The position requires a detail-oriented, analytical leader who can manage a team, partner cross-functionally with Business Operations, Loss Prevention, and Supply Chain, and translate inventory data into actionable process improvements.Key ResponsibilitiesInventory Accuracy & ReconciliationOwn end-to-end inventory accuracy across all assigned retail locations, including cycle counts, reconciliation, and variance resolution.Design and enforce SOPs governing inventory intake, transfers, returns, and disposal.Partner with store and regional leadership to close reconciliation gaps and maintain system-of-record accuracy.Reverse Logistics & Returns ManagementManage reverse logistics (RLO) and returns workflows to minimize device and product write-offs.Identify bottlenecks in return and refurbishment cycles and implement process improvements to accelerate turnaround times.Monitor write-off trends and report root causes and corrective actions to leadership.Shrinkage Reduction & Audit ReadinessDevelop and administer audit protocols to identify and reduce shrinkage across all locations.Conduct routine and surprise inventory audits, ensuring compliance with company and carrier (AT&T) audit standards.Partner with Loss Prevention on investigations tied to inventory discrepancies.Reporting & SystemsMaintain and analyze inventory data using AT&T systems (OPUS, ARMD, RLO) and internal reporting tools.Build dashboards and recurring reports that give leadership visibility into inventory KPIs, shrink trends, and reconciliation status.Identify opportunities for automation and self-service reporting to reduce manual reconciliation work.Team LeadershipLead, train, and develop an inventory control team, setting clear performance expectations and accountability standards.Foster a culture of accuracy, integrity, and continuous improvement across the team.Partner with Business Operations leadership on staffing, workload prioritization, and process rollouts.QualificationsBachelor's degree in Business Administration, Supply Chain, Operations, or related field preferred.3–5+ years of progressive experience in inventory management, supply chain, or retail operations.Experience in multi-location retail or telecommunications environments strongly preferred.Preferred SkillsHands-on experience with AT&T systems (OPUS, ARMD, RLO) or comparable retail inventory platforms.Track record of reducing shrinkage or write-offs through audit protocol design.Experience developing SOPs and governance frameworks for multi-site operations.Prior leadership or team management experience.Strong analytical skills with experience building reporting dashboards or KPI tracking tools.