Customer Service Specialist

JOB SUMMARY

Customer Service Specialist Delivers exceptional, customer-focused service across the division while performing complex administrative and clerical functions in support of the Code Enforcement Division. Responsibilities include processing permits, citations, and inspection documentation; assisting residents and contractors with permits, licenses and compliance inquiries; and maintaining accurate case and regulatory records. Exercises independent judgment, maintains strict confidentiality, and applies thorough knowledge of departmental policies and enforcement procedures.

ESSENTIAL JOB FUNCTIONS

Permit Processing : Review applications, verify documentation, and issue permits. Inspection Scheduling : Coordinate inspection schedules and communicate with inspectors. Customer Service : Assist citizens and contractors with inquiries regarding permits and inspections. Data Entry : Maintain accurate permit and inspection data in software systems. Training Support : Train and cross-train staff on procedures and systems. Reporting : Prepare routine reports on permits, fees, and compliance activities. Ability to manage multiple priorities and meet deadlines :Ability to interpret and explain permitting requirements Ability to establish and maintain cooperative working relationships : Skill in preparing correspondence and maintaining electronic files Knowledge of payment processing and cash handling procedures : Ability to work independently and exercise sound judgment The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned. Position Customer Service Specialist Position Requirements

EDUCATION AND EXPERIENCE

– The following are the minimum education and experience required for the position. An equivalent combination of education, training and experience may be considered. Education HS diploma or GED Experience 3 years previous relevant work experience is required. Special Experience Training Requisites Certifications Licensing May require a valid State Driver’s License

SUCCESS FRAMEWORK

Knowledge of customer service practices and public communication. Knowledge of payment processing, receipts, and batch balancing. Knowledge of licensing or permitting procedures and workflows. Ability to interpret and explain permitting requirements. Ability to establish and maintain cooperative working relationships. Skill in preparing correspondence and maintaining electronic files. Knowledge of payment processing and cash handling procedures. Ability to work independently and exercise sound judgment. Skill in front-counter operations and phone support. Skill in de-escalation and managing difficult customer interactions. Ability to interpret and explain procedures, forms, and requirements. Ability to manage high-volume public interactions efficiently. Ability to maintain professionalism under pressure. Skill in accurate data entry and verifying documentation.

EQUIPMENT AND TOOLS

Computer; Microsoft 365; permitting and code enfocment software; scanner; copier; printer; phone; GIS software

WORK ENVIRONMENT

Office setting; frequent public contact; sitting/standing; steady, deadline-driven pace. Some situations may require early morning or late evening hours.

PHYSICAL ABILITIES

Work requires the ability to sit, stand, walk for extended periods of time. Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement. Work requires the ability to grasp, pull, push, and reach. Work requires the ability to talk, hear, listen, and comprehend. Work requires the ability to climb and balance. Work requires the ability to drive and/or operate county vehicle. Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors Must be able to lift up to 50 pounds. Work requires the ability to stoop, kneel, crouch, and/or crawl. Shift -not applicable- Normal Entry Salary Salary Range EOE Statement Jefferson County Government is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, physical or mental disability, genetic information, protected veteran or uniformed servicemember status or any other characteristic protected by local, state or federal law. This position is currently accepting applications. #J-18808-Ljbffr Jefferson County, Mo Local Government