COORDINATOR, PATIENT FINANCIAL SERVICES

Decatur County Memorial Hospital Job Opportunity

Join the team at Decatur County Memorial Hospital (DCMH), where we are more than a healthcare providerwe are a trusted community partner committed to improving the health and well-being of the individuals and families we serve. As a critical access hospital, DCMH combines high-quality patient care, advanced medical services, and a compassionate, patient-centered approach in a welcoming rural healthcare environment. Our team is made up of dedicated professionals who are passionate about making a difference every day. We foster a culture of collaboration, respect, integrity, and continuous improvement, where employees are empowered to grow professionally while contributing to exceptional patient outcomes. DCMH offers competitive compensation and benefits, opportunities for professional development, and a supportive workplace that values each team members contributions.

DCMH offers more than just a jobwe offer a rewarding career and a supportive workplace culture. Employees enjoy competitive pay, comprehensive health and wellness benefits, generous paid time off, retirement savings opportunities, professional development support, and a variety of additional benefits designed to help you achieve your personal and professional goals. We are committed to creating an environment where team members feel valued, supported, and empowered to grow. If you are seeking a rewarding career with an organization that is committed to excellence, innovation, and service, we invite you to explore opportunities with Decatur County Memorial Hospital and become part of a team that is making a meaningful impact in our community.

Position Summary

Reports To: Executive Director, Revenue Cycle

Amount of Travel Required: Work may involve occasional travel between hospital departments and attendance at meetings or training sessions.

Positions Supervised: None

Work Schedule: Full-time days, Monday through Friday. Work schedule may be adjusted as needed to meet operational and business requirements.

FLSA Status: Non-Exempt (Hourly); eligible for overtime pay in accordance with applicable law.

Position Summary: The Patient Financial Services (PFS) Coordinator is responsible for supporting hospital revenue cycle operations by serving as the primary point of contact for patient billing inquiries and financial concerns. This position supports the patient financial experience by providing cost estimates, explaining account balances and insurance activity, assisting with establishment of payment arrangements, assisting with financial assistance programs, and educating patients regarding their financial responsibility. Serving as a liaison between patients, insurance companies, Claim Aid, Patient Access, Patient Account Representatives, clinical departments, and hospital staff, the PFS Coordinator helps ensure accurate financial information, timely resolution of billing concerns, efficient reimbursement, and exceptional customer service.

Knowledge, Skills, Abilities/Position Qualifications

Education: High school diploma or GED required. Associate degree in Business Administration, Healthcare Administration, Accounting, Finance, or related field preferred.

Experience: Minimum of two years of experience in healthcare billing, patient financial services, financial counseling, accounts receivable, insurance follow-up, or revenue cycle operations preferred. Hospital-based revenue cycle experience is strongly preferred.

Computer Skills: Proficient in Microsoft Office, email, and other standard computer applications, with the ability to learn and effectively use software systems required for assigned responsibilities. Proficiency with electronic health records (EHRs) and patient accounting systems.

Certificates/Licenses: None required.

Other Requirements: Knowledge of hospital billing processes and revenue cycle operations. Understanding of Medicare, Medicaid, and commercial insurance reimbursement. Familiarity with medical terminology, CPT, HCPCS, and ICD coding concepts. Strong customer service, verbal and written communications, critical thinking, problem-solving, and conflict resolution skills. Ability to explain complex billing and insurance information in a patient-friendly manner. Ability to manage multiple priorities in a fast-paced healthcare environment. Ability to maintain confidentiality and professionalism at all times.

Essential Functions

Reviews patient accounts for accuracy and explains balances, billing activity, and financial responsibility. Monitors account work queues and follows up on outstanding balances in a timely manner. Researches and resolves billing discrepancies by collaborating with internal departments and external partners. Assists patients with billing questions, payment options, and financial assistance resources. Verifies insurance coverage, benefits, and eligibility as needed. Prepares accurate patient cost estimates using approved tools, payer information, and pricing guidelines. Educates patients on deductibles, copays, coinsurance, uninsured discounts, and expected out-of-pocket costs. Helps patients understand insurance benefits, coverage limitations, and financial obligations. Identifies financial assistance eligibility and guides patients through available programs and applications. Documents estimates, patient communications, payment plans, and financial arrangements accurately. Coordinates with scheduling, registration, clinical departments, and payers to ensure estimate accuracy. Maintains compliance with hospital policies, price transparency requirements, and applicable regulations. Establishes payment plans, processes payments and adjustments, and supports collection activities according to policy. Responds to billing inquiries through phone, email, mail, and in-person interactions while providing exceptional customer service. Serves as a patient advocate by addressing concerns professionally, de-escalating issues, and helping patients navigate billing, insurance, and financial resources with empathy and confidentiality. Other duties as assigned.