Customer Account Specialist

Job Description

Job Description

CUSTOMER ACCOUNT SPECIALIST

Location: Lubbock, TX
Pay: $22-$32/hour, DOE
Schedule: Full-Time | Monday-Friday

Snelling is recruiting a Customer Account Specialist for a well-established Lubbock company. This position is ideal for an experienced customer service, account management, inside sales support, or project coordination professional who enjoys building customer relationships while managing quotes, orders, projects, and deadlines.

The Customer Account Specialist will serve as a primary point of contact for assigned business accounts and work closely with customers, sales, manufacturing, suppliers, and internal teams to ensure projects and customer requirements are handled accurately and efficiently.

RESPONSIBILITIES

• Serve as a primary point of contact for assigned customer accounts.
• Manage customer communication, questions, project updates, and issue resolution.
• Review customer orders, RFQs, blueprints, material requirements, technical specifications, and project deliverables.
• Prepare and coordinate customer quotes with a focus on accuracy and timely turnaround.
• Assist with contracts, renewals, pricing updates, and new or existing projects.
• Coordinate with sales, manufacturing, suppliers, and internal teams to meet customer requirements.
• Monitor project status and proactively identify potential issues, delays, or opportunities.
• Communicate customer specifications and expectations to appropriate departments.
• Coordinate project timelines, deliverables, meetings, and status updates.
• Maintain accurate account and project information while providing regular updates to management.
• Build strong customer relationships that support repeat business and future growth.

QUALIFICATIONS

• 2-5 years of related customer service, account management, inside sales, or project coordination experience preferred.
• Manufacturing, industrial, fabrication, machining, metals, or other technical industry experience is a plus.
• High school diploma required; college degree preferred.
• Strong Microsoft Outlook and Excel skills.
• Excellent written and verbal communication skills.
• Strong organization, time management, and attention to detail.
• Ability to manage multiple accounts, projects, and deadlines simultaneously.
• Strong problem-solving skills and ability to work with minimal supervision.
• Comfortable reviewing technical information, specifications, and basic mathematical calculations.

BENEFITS

• Employer-paid employee medical coverage under the HMO plan
• Employer-paid employee vision insurance
• Dental insurance
• Employer-paid short-term disability
• Employer-paid $15,000 basic life insurance
• 401(k) with 100% employer match up to 4%
• Paid time off beginning on the first day of employment
• Paid holidays
• Additional voluntary insurance and benefit options 

ABOUT SNELLING

Locally owned and operated here in Lubbock since 1967, our Snelling team has been matching exceptional people with exceptional job opportunities for over 55 years. Our local Staffing Team has over 200 years of combined staffing experience here in Lubbock alone. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at Snelling to help you achieve more.

AWARDS AND RECOGNITION

BusinessRate-Best of 2026® – Best Employment Agency in Lubbock
Lubbock Avalanche-Journal Best of Lubbock® – WINNER/Best Employment Agency ()
Best of Staffing® Client Satisfaction Diamond Award ()
Largest Staffing Firm in the US (2025) – SIA Staffing Industry Analysts
Best Professional Search Firms – Forbes 2025
Best Temporary Staffing Firms – Forbes 2025