Fire Sprinkler Operations Manager

JOB SUMMARY:

The purpose of the Fire Sprinkler Operations Manager position is to keep abreast of technology developments in their field, assisting with customer relations, product line enhancements and product service. Additionally, the Sprinkler Service Operations Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the field service activities along with key administrative duties.

ESSENTIAL JOB DUTIES:

• Manage the service field personnel as needed to build first class service team. Review all field employees at least annually.

• Working with Service and Branch Manager to achieve budget success.

• Review employee time sheets for accuracy. See that they are submitted on a timely basis to meet payroll deadline.

• Determine pricing for repairs, inspections, services, and full-day projects.

• Ensure that service personnel respond to service calls and that sound processes are in place to respond to emergency calls 24 x 7 x 365.

• Ensure that all field employees understand SFS's safety policies.

• Schedule all field activities, using appropriate manpower planning tools. Assists when problems are encountered.

• Purchase or rent all equipment needed for each job and specific need.

• Ensure that all tools are maintained in proper working order.

• Visit job sites regularly and track margin on closed work; communicating between customer and field teams.

• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School, GED, or equivalent, required.

Experience, Knowledge, Skill Requirements:

• Minimum of 5 years of service related field experience, required.

• Ability to motivate field teams to meet and exceed project schedules.

• Possess strong leadership and communication skills.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• Familiarity with analytical using business intelligence systems, Sage 300 CRE, or similar.

Other Qualifications:

• Valid driver's license with acceptable driving record required.

• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

• Must be able to travel 90% of the time.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift <50lbs, reach above and below shoulders, stand and walk for extended periods of time. Employee is required to see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasional be required to balance, crouch, drive, kneel, lift >50lbs, sit, stoop, twist, and work at heights.

Work Environment:

Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others. Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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