OSHA Training Institute Customer Service Assistant - 140304

OSHA Training Institute Customer Service Assistant

This is a part-time 40% limited position until 7/1/2027, with the possibility of extension or conversion to career status.

Under the general supervision of the Associate Director and the Outreach Training Department Manager, this position is responsible for all contact with OSHA Outreach trainers and the processing of their conducted Outreach courses. This position provides excellent customer service by assisting Outreach trainers in all aspects of their interaction with OSHA Outreach Training Department, including providing information about the online Storefront reporting portal and database, processing and reviewing all OSHA Outreach reports, printing all Outreach student cards, mailing cards and corresponding letters.

Qualifications include a strong demonstrated background and experience in customer service, demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail, ability to operate PC and the following software packages: Microsoft Word, Access, Outlook email, Excel & Windows, ability to clearly communicate information to a broad variety of people on the phone, in person and in writing, demonstrated ability to work effectively under pressure to meet deadlines with frequent interruptions and changing priorities, excellent interpersonal skills, emphasizing tact, diplomacy and flexibility, ability to work with minimal supervision, initiate tasks, and prioritize activities, ability to operate office equipment: PC, copy machines, printers and fax machines, demonstrated ability to follow oral and written instruction and complete tasks independently, strong demonstrated data entry skills, ability to maintain confidentiality regarding financial and personal information.

Special conditions include a cover letter is optional, but strongly encouraged, must have reliable transportation, must be willing to work altered work schedule as required, background check is required for this position.