Retention Strategist

Driving customer retention and managing complex renewal processes, the full-time remote Retention Strategist will identify growth opportunities through strategic upsell and cross-sell initiatives while collaborating with internal teams to ensure long-term customer satisfaction. Key responsibilities Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn Collaborate with cross-functional teams to align renewal terms with company objectives and analyze market trends to inform strategies Required qualifications Bachelor's degree or equivalent experience in business, communications, or a related field 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments Proven success in managing complex renewals and retention strategies with measurable results Strong analytical skills with the ability to interpret data and develop actionable insights Experience influencing pricing strategies and account growth initiatives