Vocational Rehabilitation Coordinator - Intake

Vocational Rehabilitation Coordinator Intake

Position may be based in: Coeur d'Alene at 1121 E Mullan Avenue Suite 101

Upon successful completion of training, due to Agency needs, this position may transition to remote work from home with required travel to conduct in-person intakes

Salary: $22.66 per hour (40 hours per week)

Applications will be accepted through 4:59 PM MST on the posting end date.

STATE OF IDAHO EMPLOYEES : If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities . Applying through the State of Idaho's external career website will create duplicate profiles and will slow the processing of your application for a new position.

NOTICE : Due to a recent system improvement, if you have previously applied for a position with the State of Idaho, select Reset/Forgot Password and follow the prompts to access your account. For additional assistance, refer to the Candidate Guide located under Candidate Resources on the State of Idaho Careers page.

Our Vision

An Idaho where all individuals with disabilities have the opportunity to participate in the workforce and employers value their contributions.

Our Mission

To prepare individuals with disabilities for employment and career opportunities while meeting the needs of the employer.


Purpose of Position

The Vocational Rehabilitation Coordinator (VR Coordinator) for Employment Services assigned to the Intake unit gathers and processes applicant information as the first point of contact for IDVR. Ensures the accuracy and completeness of the information obtained to inform eligibility and disability priority determinations. Provides information about Agency waitlist process, scope of VR services available to eligible individuals, as well as referral to other community resources.

Minimum Qualifications (MQs):

Some knowledge of:

• Human behavior and performance
• Individual differences in abilities, personality and interests
• Learning and motivation
• Cultural differences

MQs Specialties:

• Experience using software tools such as Microsoft Office and other applications, for information tracking, reporting, and managing tasks efficiently.
• Ability and willingness to travel, which may include overnight stays.
• Some positions may require a valid driver's license and the ability to operate a motor vehicle

The above minimum qualifications are typically gained by one or more of the following:

• At least two (2) years work experience in Vocational Rehabilitation, case management, or working with students with disabilities in an educational or community setting, including experience with caseload tracking, and/or coordinating services and resources for individuals with disabilities; or
• Completion of a Bachelor's degree program in Vocational Rehabilitation, Special Education, Social Work, Psychology or a related field; or
• An Associate degree with one (1) year of work experience as described above

Preferred Qualifications:

• Experience scheduling, conducting, and effectively completing intake interviews to gather accurate, detailed, and necessary applicant information

Key Responsibilities:

• Responds to inquiries regarding VR services. Provides information regarding VR services and processes.
• Schedules and conducts intake appointments for individuals wishing to apply for services. Engages in caseload management for assigned intake caseload.
• Determines whether any student (ages 14-21) engaging in intake has received a Pre-ETS service prior to proceeding with application. If not, provides and logs delivery of Pre-ETS service (e.g. Job Exploration counseling) to students opening a VR case, prior to completing intake. Opens a pre-case in Aware as necessary
• Reviews Participant Rights and Responsibilities with applicant prior to commencing intake interview and obtains applicant signature
• Conducts in-depth intake interviews with applicants for the purpose of collecting and accurately documenting information regarding the applicant including all medical and psychological disabilities, physical and mental limitations, socioeconomic circumstances, legal and employment history, and other potential barriers to employment.
• Uses critical listening skills to elicit additional or more detailed information from the applicant to enable a more complete understanding of the participant's disabilities, personal background, etc. and the potential impact on their employment
• Identifies appropriate resources for disability-related medical and psychological records
• Obtains Releases of Information (ROIs) to authorize IDVR to request medical, psychological, and other entity records, ensuring that authorization is issued prior to sending the ROI, and for contacts to be listed in the case file
• Ensures orientation information is communicated to the applicant
• Ensures all application paperwork is completed, signed and enters information into case management system. Complies with IDVR guidance and policy regarding attachment of records in case management system. Follows agency procedures for applicants that have Social Security benefits. Follows-up to record State Verification and Exchange System (SVES) responses in case file. Clarifies SVES information with assigned Financial Management team member as needed. Sends Social Security Administration (SSA) No Fee Letters to SSA as appropriate. Submits updated SVES requests and updates information in the case file
• Drafts, issues, and/or amends Authorizations for the purchase of medical and psychological records or services to authorize payment to provider, as directed by their supervisor or Eligibility Counselor
• Consults with supervisor to determine whether additional medical/psychological assessment is necessary or review by Medical Consultant. Schedules participant appointments and/or engages in required referral process for assessments, as needed
• Reviews medical records upon receipt from provider to determine the information needed by the Eligibility Counselor to engage in a thorough eligibility assessment. Eliminates redundant and/or irrelevant information in preparation for review by Eligibility Counselor
• Ensures security and confidentiality of all Personally Identifiable Information (PII)
• May be assigned to perform the job duties of any VR Coordinator position, depending on Agency needs
• Performs other related duties, as assigned

This is a classified position in the State of Idaho's classification system. With prior approval, this position is eligible to accrue compensatory time off for hours worked in excess of forty (40 ) hours per week.

Recruitment Contact :


Questions about the position or the application process can be directed to Julie Davis, Human Resource Business Partner I, View phone number on click.appcast.io or View email address on click.appcast.io


Benefits : In addition to salary, the state contributes an average of nearly 40% of an employee's annual salary toward comprehensive benefits, creating a competitive total compensation package!

The State of Idaho offers a robust total compensation package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI) that offers a defined lifetime benefit at retirement
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Life insurance for self, spouse, and children
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility
• Employee assistance program

Additional information related to benefits and/or State programs can be found here:

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodation for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io (TTY/TTD: 711), or email View email address on click.appcast.io.

Preference may be given to veterans who qualify under state and federal laws and regulations.