Technical Product Documentation Specialist

Product Documentation SpecialistSalary range is: $62,623.97 - $75,000.00This position is bonus and/or commission eligible.CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.The RoleCCC Intelligent Solutions is a leading cloud platform for the insurance economy, connecting insurers, repairers, automakers, part suppliers, lenders, and more. We are looking for a Product Documentation Specialist to join a new Product Documentation and Structured Knowledge function focused on improving the quality, consistency, and usability of product knowledge across the organization. In this role, you will write release notes, changelogs, and product documentation for assigned product teams while helping shape the standards, templates, and workflows that support scalable documentation practices. You will partner closely with Product, Engineering, Product Operations, Design, and downstream teams to ensure product changes are communicated clearly, accurately, and in alignment with approved source material.Key Responsibilities:Write, review, and publish release notes and changelogs for assigned product teams, translating technical changes into clear, accurate communication for internal, customer-facing, and external audiences.Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know.Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source.Support the full documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews.Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements.Use AI-assisted tools to accelerate drafting, comparison, summarization, and gap-finding while validating all outputs against approved source material and responsible AI practices.Flag content that may require Legal, Privacy, Security, or AI Trust review prior to publication.Requirements:Experience writing release notes, changelogs, product documentation, technical documentation, or similar product communications; writing samples required.Strong audience judgment with the ability to translate technical detail into clear, audience-appropriate content.Excellent written communication skills, with precise, concise writing that maintains accuracy under deadline.Ability to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment.Experience using Jira and Confluence, including how product and engineering teams track work and maintain structured knowledge.Practical experience using AI-assisted writing, summarization, and search tools, with the judgment to validate content for accuracy, tone, completeness, and source alignment.Understanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.About CCC's Commitment to Employees:CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.CCC offers competitive compensation and benefits to support you and your families, including:401K MatchPaid time offAnnual Incentive Plan Performance BonusComprehensive health insuranceAdoption AssistanceTuition ReimbursementWellness ProgramsStock Purchase Plan optionsEmployee Resource GroupsFor more information about our benefits, please check out our careers site.Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture hereIf you require reasonable accommodation to complete a job application, please contact View phone number on click.appcast.io.