Laboratory Assistant - Toxicology

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. JOB DETAILS Department: Toxicology Lab FTE: 1.0 (80hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person Other: Occasional holidays rotations Purpose of this position: Under general supervision, performs work that involves collecting and/or processing laboratory specimens, entering data into the electronic health record (EHR) and/or the laboratory information system (LIS). Interacts and communicates with patients, their families, and members of the healthcare team by using various communication tools in a timely and professional manner. RESPONSIBILITIES Specimen Processing Accurately receive, prepare, and distribute clinical specimens Perform client urine collections and complete required documentation Utilize the electronic health record (EHR), laboratory information system (LIS), client software (Web Portal), Microsoft Office Suite software, and any other additional department specific software or middleware to efficiently complete daily tasks Manage high-volume inquiries from clinicians and patients via phone and EHR in-baskets professionally, responding to external and internal customers’ needs/issues without transferring to another section of the laboratory Maintain normal operation and perform routine maintenance of equipment. Following established guidelines complete troubleshooting tasks or escalate for service as required to appropriate resource Perform administrative support work and section-specific support activities which they have received applicable training and approval to perform Assist with inventory management and supply restocking Assist with training of new staff and students QUALIFICATIONS Minimum Qualifications High school diploma or GED -OR- An approved equivalent combination of education and experience Preferred Qualifications Certified or certified-eligible with a nationally accredited phlebotomy association OR Completion of ten quarter credits of biology or chemistry college courses OR Six Months of experience in a clinical laboratory setting Knowledge/ Skills/ Abilities Customer Service skills You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity. We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement. For a complete list of our benefits, please visit our career site on why you should work for us.