Operations Risk Support Specialist

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talent Operations Risk Support Specialist to join our Ops Risk Support team in Newport Beach, CA or Omaha, NE.

• This role is hybrid with a one day a week office requirement.

As an Operations Risk Support Specialist, you'll move Pacific Life, and your career forward by partnering with Compliance and the business areas by researching and analyzing operational compliance and legal related cases.

How you'll help move us forward:

Compliance/Legal Risk Review Cases and Resolutions Support

• Actively engages in team case review discussions, leveraging forum to share and learn with peers; Demonstrates evolving understanding of rationale behind decision precedence.
• Independently supports research and responses to cases received from Operations or Office of General Counsel (OGC) for both Life and Annuities lines of business.
• Follows established department standards for working through cases and presenting responses.
• Work efficiently, meeting expectations for deadlines, thoroughness, and accuracy.
• Leads positive and professional interactions with internal and external business partners.
• Autonomously leverages operations resources to conduct thorough case research; Concisely synthesizes research, enabling stakeholder decisions.
• Successfully masters task completion of all P1 level case types, including privacy incidents, identity thefts, fraud/suspicious activity, complaints, claims, subpoenas and attorney inquiries, and audit file preps and others as assigned.
• Supports senior team members with good order review and auto approval of resolutions submissions, following established procedures.
• Cases are reviewed and responded to with a sense of urgency, adhering to SLAs.
• Resolution decisions are effectively communicated to production teams with required details.
• Urgent issue inquiries are responded to with appropriate priority to ensure immediate resolution.
• Supports effective case preparation for Resolutions committee presentation, ensuring Resolution Committee can make effective business decisions. Documentation is clear and is provided to all stakeholders in a timely fashion.
• Identifies gaps in operations documentation and processes and escalates through appropriate channels to ensure they are addressed.
• Identifies risk-related trends through research, communicating upward to leadership with recommendations to address.
• Successfully completes Life and/or annuity product line training for cross line of business support.

The Experience You Bring:

• Minimum 2+years of experience in an Annuity Call Center (Operations focused)
• Familiarity with annuity products and features (not required to be Pacific Life specific)
• Ability to clearly explain annuity product concepts
• Experience identifying matters that require compliance or legal review (fraud, operational compliance reviews)
• Demonstrated ability to research, analyze and interpret policies, procedures or regulatory guidance

What Will Make You Stand Out:

• Clear, concise and confident communication
• Demonstrated ability to review operational compliance items, such as identifying or reviewing unusual, suspicious or fraudulent activity
• Natural growth mindset and drive to strengthen operational controls
• Demonstrated critical thinking skills to assess information, ask meaningful questions to reach conclusions

You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.


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Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$31.89 - $38.97

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.


What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.