Operations Planning and Performance Advisor

Operations Planning and Performance Advisor

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. Bureau of Customer Services' Metering Operations division manages the City's metering infrastructure, including installations, maintenance programs, contractor oversight, inventory management, and customer communications. The bureau is seeking a highly motivated Operations Planning and Performance Advisor to provide analytical and operational support to the Executive Director of Metering Operations. The selected candidate will assist with work planning, inventory tracking, procurement support, contract documentation, and overtime monitoring. The role requires excellent analytical skills, strong communication abilities, and the capacity to coordinate across units and manage multiple priorities.

Responsibilities:

• Analyze metering and operational data to support workforce planning, scheduling, and performance metrics.
• Prepare reports, summaries, and dashboards for management review.
• Track procurement actions, assist with contract scopes, and assemble supporting documentation
• Support inventory oversight by tracking stock levels, usage trends, and materials needs.
• Monitor overtime usage, prepare summaries, and identify patterns.
• Coordinate project timelines, maintain trackers, and follow up on outstanding items.
• Draft and edit internal communications, memos, and documentation as required.
• Perform related administrative and analytical tasks to support metering operations.

Preferred Skills:

• Strong analytical, organizational, and problem solving skills.
• Experience with data analysis and reporting tools (e.g., Excel).
• Familiarity with procurement processes or contract development.
• Strong writing and communication abilities.
• Ability to manage multiple deadlines in a fast-paced environment.

Minimum Qualifications:

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.