Freight Operations Specialist

Job Description

Job Description

LMI Group LLC is looking for a Freight Operations Specialist to help manage the day-to-day movement of customer freight. This is a hands-on operations role for someone who communicates well, stays on top of details, and knows how to keep a shipment moving when plans change.

You’ll work directly with carriers, drivers, customers, and our internal team from pickup through delivery. A big part of the job is knowing what’s happening with each shipment and addressing problems before they become bigger ones.

Day-to-Day Responsibilities:

• Coordinate freight pickups, transit schedules, and final deliveries.
• Track active shipments and confirm important pickup and delivery milestones.
• Communicate directly with carriers and drivers regarding schedules, delays, and special instructions.
• Provide customers with clear and timely shipment updates.
• Review bills of lading, delivery confirmations, shipment details, and other freight paperwork.
• Handle issues such as missed pickups, appointment changes, delayed freight, and delivery exceptions.
• Work with the operations and customer service teams when a shipment requires additional attention.
• Keep shipment records accurate and properly updated throughout the day.

What We’re Looking For:

• Experience in freight, transportation, logistics, dispatch, shipping, or a similar operations environment is preferred.
• Strong communication and follow-through.
• Able to manage several active shipments without losing track of details.
• Comfortable speaking with carriers, drivers, and customers.
• Good judgment when dealing with unexpected transportation issues.
• Basic computer skills and experience with transportation or shipment-tracking software are helpful.
• Dependable, organized, and comfortable working in a fast-moving environment.

Benefits:

• Competitive salary based on experience $52,000 - $80,000.
• Health insurance options.
• Paid vacation and personal time.
• Paid holidays.
• Retirement plan options.Paid training and ongoing development.
• Opportunity to advance within freight operations, account management, or logistics management.
• Supportive team environment with room to take on greater responsibility as you grow with the company.