Service Advisor

This is a part-time role, working 3 days per week, with flexibility on the days worked. Established in 1995, we are proud to represent iconic industry leading motorcycle brands, ranging from Ducati, Harley Davison, Honda, KTM, Suzuki, Triumph and Yamaha. Covering a wide spectrum of all types and models accommodating everyone’s needs. We believe in delivering excellent customer service and experiences through our dedicated experience and manufacturer qualified staff. Our staff are passionate about everything motorcycling and deliver the highest level of customer satisfaction. Summary To support the Service team – working across a range of some of the most prestigious brands in the world. Duties / Responsibilities Dealing with customers for all servicing and repair requirements in an efficient and courteous manner Provision of a friendly and professional service as first point of contact for customers Completing invoices accurately including the calculation of repairs parts and labour Communicating required repairs to customers, including appropriate costings Working collaboratively with the Workshop, Parts and Sales teams Ensuring that all necessary information is recorded accurately Maintain a presence on the Service Desk to ensure that all customer queries are dealt with promptly, whether in person or by telephone Upsell additional products including servicing and repairs professionally using appropriate processes To be successful you will A great team player with exceptional communication skills Flexible approach to working in a multi-role environment Professional appearance Ability to organise and prioritise tasks and work on own initiative Driving licence Extremely proficient with Microsoft office suite, in particular Word, and Excel. What Heritage can offer you Career progression and development within a company Flexible working patterns and opportunity to work part time Employee Assistance Programme – qualified emotional and practical support 24/7 Life assurance 3x your annual base salary for death in service Cycle to work scheme Pension scheme with employer contributions 22 Days annual leave and bank holidays Staff Discounts Days leave for your Birthday #J-18808-Ljbffr