Service Advisor

Chevrolet of Milford, Service Advisor

This posting is for an Experienced Service Advisor position at Chevrolet of Milford.

Key Details

• Pay: Estimated earning potential of $75,000–$100,000 per year
• Schedule: Full-time, including Saturdays (5-day workweek)
• Experience: Service advisor experience preferred
• Location: Milford, Connecticut
• Language: Spanish/English bilingual skills are a plus

Main Responsibilities

• Greet customers and manage service appointments
• Explain service recommendations and specials
• Create and manage repair orders from opening to closing
• Keep customers updated on repair progress, costs, and completion times
• Answer questions about repairs, maintenance, warranties, and vehicle concerns
• Maintain strong customer satisfaction (CSI) scores
• Coordinate with technicians, management, and customers
• Handle warranty-related processes and documentation
• MUST HAVE STRONG COMMUNICATION SKILLS
• MUST HAVE STRONG SELLING SKILLS

Qualifications

• Strong customer service and communication skills
• Organized and detail-oriented
• Ability to work independently and as part of a team
• Valid driver's license and clean driving record
• Automotive service advisor experience preferred
• Reynolds & Reynolds experience preferred (training available)
• GM dealership experience is a plus

What We Are Looking For

• Build customer relationships
• Manage multiple service cases simultaneously
• Communicate clearly and professionally
• Maintain high customer satisfaction while keeping repair orders moving efficiently

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.