Loan Servicing Administrator

Job Description

Job Description

Why Join the Sikorsky Credit Union Team?

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.

General Summary:
Warrants the accuracy of loan-level data on the core servicing platform in order to ensure error-free Member statements, regulatory filings, credit bureau reporting and Credit Union financials. Communicates effectively with Members, designated service providers and colleagues at all levels to provide best-in-class service. Performs expert level account research and reconciliation in accordance with internal policies and procedures.

Key Essential Responsibilities:

1. Consistently works to achieve expert-level knowledge of SFCU loan products, core servicing system functionality and compliance rules (RESPA, Dodd Frank, Biggert-Waters Flood Act, SCRA) in order to service loans in conformity with industry-wide best practices.
2. Receives incoming calls from Members and resolves all questions/concerns in a manner that is acceptable to the Member and that is in accord with SFCU policies and procedures.

1. Employs critical thinking skills to perform research, account reconciliation and to resolve complaints with accuracy and in a timely manner.
2. Performs basic tasks in support of the escrow administration function such as processing tax & insurance disbursements, setting up escrow payee records, performing Initial and Annual Analysis of escrow accounts and maintaining the accuracy of escrow-related information on the core servicing platform.
3. Takes accountability for accurate processing of payoffs, charge-offs, loan modifications, loan adjustments, forced placed insurance advances/refunds, loan conversions, Skip Pay processing, ACH refunds, Life & Disability insurance disbursements, and share-to-loan transfers.
4. Makes him or herself available for projects as needed and offers suggestions to build workflow efficiencies.
5. Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors.
6. Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
7. Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
8. Performs additional duties as required.

Essential Skills, Knowledge and Requirements:

1. Education required: Some college is strongly preferred, however will consider qualified candidates with exceptional work experience
2. Minimum number of years of experience: 3-5 years of Loan Servicing or Underwriting experience with a bank, credit union or loan servicer
3. Job related skills: Working knowledge of consumer loan products, title concepts, basic Mortgage Escrow Servicing concepts, mortgage lending, lien perfection, Consumer Compliance rules including RESPA, Dodd Frank, Biggert-Waters Flood Act and SCRA
4. Qualities: A sense of urgency, strong analytical, math & problem-solving skills, ability to read & understand standard consumer loan documentation, strong time management & workload management skills, attention to detail, willingness & ability to contribute to a team-based environment, ability to adapt easily to change, strong communication skills and a desire to provide best-in-class service to the Member.
5. Technical skills: Proficiency in Word and familiarity with Excel. Familiarity with Outlook and web-based applications a plus. Comfortable with learning new applications and software.

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.