Documentation Coordinator - Audit Management

Customer CareCustomer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:Remote Customer Service: Providing customer service and support via phone, online chat, or text including:Call center-based customer support in response to a high volume of low complexity inquiriesCustomer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiriesDistribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:Acting as liaison between customers, production and distribution departments related to specific customer ordersProviding technical and non-technical customer support in a walk-in service centerRequires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. May require the following proficiency:Works under moderate supervision.Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.Communicates information that requires some explanation or interpretation.Equal opportunitiesConvatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.