Patient Access Representative

Where You'll Work

Founded in 1976, Holy Cross Hospital - Davis has grown into a 220-bed hospital of choice for the flourishing communities of northern Utah. Over the years we have enhanced our care by offering a broad range of services, advanced medical technology, and a comfortable, convenient patient experience. To meet the needs of northern Utah's growing population, we opened a brand-new 16,000-square-foot healthcare facility in Roy, known as the Weber Campus. The Weber Campus, which is convenient for patients in Ogden, Roy, and other neighborhoods west of I-15, currently offers emergency care, radiology, mammography and 24/7 laboratory services. Located in the northern portion of the Wasatch Front and only minutes from Hill Air Force Base, you can enjoy quick access to Ogden, Salt Lake City, Antelope Island State Park, hiking, biking, and the beautiful outdoor activities that Utah is known for.

Job Summary and Responsibilities

As "the champion of first impressions" our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change.


You'll be seen as a valued resource as you collaborate with administration, management, physicians, and other staff members to support our patients, visitors and other customers. In this Patient Access Representative role you will:

• Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills preferred.
• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.
• High School diploma required

Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)