Senior OCM Specialist

Infomatics is partnered with a large retail company that is hiring a Senior OCM Specialist on a direct/FTE basis in Phoenix, AZ. All applicants must be willing and eligible to be hired directly on W2. No third‑party agencies may apply. Will need to be onsite when everyone returns to the office. Responsibilities Supports and executes the overall OCM strategy and subsequent plan(s) for assigned major programs. Ensures full coordination with the project plan, clearly defining dependencies, risks, and critical paths. Identifies programmatic success metrics and facilitates success‑based change progress of projects. Proactively identifies upcoming organizational changes that come with strategy realization, including organizational alignment, stakeholder management, and change management strategies that may be necessitated. Facilitates the on‑time, on‑budget, and exceptionally quality of support of enterprise projects, programmatic efforts, and OCM initiatives. Leads the analysis, design, and implementation of programs for organizational change management, including leadership alignment, organizational readiness, business processes, and training deliverables. Coaches stakeholders to effectively increase their ability to manage change within their areas, increasing visibility to risks and results. Escalates and aligns the potential impact of change in the people, process, and technology areas of the organization with programmatic and strategic efforts. Manages change activities, ensuring quality, timeliness, and completeness of all team deliverables. Consults on proactive efforts to stimulate a culture of problem identification and solving via the OCM discipline; coaches key stakeholders and decision makers. Designs and develops stakeholder analysis, action plans, and support materials. Oversees the translation of insights from broad‑based survey data and communication feedback loop(s) to drive continuous improvement in organizational change activities and optimize adoption efforts. Facilitates team interaction, enabling the company to fast‑track mobilization of employees into productive teams. Provides best‑practice guidance/support for prioritized OCM needs to ensure successful delivery of business results in relation to high‑level organizational goals. Stays current on the latest industry technologies, trends, and communication strategies. Assists employees, vendors, or other customers by answering questions related to OCM processes, procedures, and communication services. Qualifications Minimum of 5 years of experience with Organizational Change Management. Change navigation experience for at least one large‑scale change initiative. Experience supporting creation and roll‑out of organizational toolkit/discipline. Proven ability to lead change‑management activities in accordance with defined process and Company OCM methodology. Proven project management, problem solving, people persuasion, negotiation, and crisis management skills. Proven experience providing OCM leadership for large‑scale multi‑site organizations. Corporate training and education experience and retail business acumen is preferred. Experience successfully collaborating across key training, communication, and change‑management teams to meet established OCM goals. Strong ability to facilitate discussions and negotiate mutually beneficial solutions. Expert ability to communicate across all levels of the organization, present complex ideas concisely, and clearly articulate technical ideas to a non‑technical audience both verbally and in writing. Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy. Advanced skills with Microsoft Office, including Word, Excel, Project, Visio, and PowerPoint. Proven collaboration, facilitation, and negotiation skills. Proven ability to provide and recommend innovative ideas and align projects with Company strategy. Proven ability to multi‑task and work successfully within strict deadlines while motivating others. Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor, and work well independently. Additional troubleshooting and organizational skills with a can‑do attitude and the ability to adjust to changing requirements. Proven customer service skills, including the ability to manage and respond to varying customer situations while maintaining a positive and friendly attitude. Maintaining confidentiality, treating others with respect, and upholding Company values. Educational Requirements Bachelor’s Degree in Organizational Change Management, Behavioral Economics, Communication, Organizational Psychology, or related field, or equivalent work experience. Master’s degree is preferred. #J-18808-Ljbffr MSR Technology Group