Proctoring Center Coordinator / Assistant Tutoring Center Director

Overview Cincinnati State Technical and Community College invites applications for the position of Proctoring Center Coordinator / Assistant Tutoring Center Director. This role primarily manages the daily operations of the College’s Proctoring Center—a secure, in‑person testing environment for make‑up exams, online courses requiring in‑person proctoring, and students who opt out of using online proctoring for web‑based courses. The Coordinator will ensure compliance with all academic integrity, security, and FERPA requirements while delivering excellent customer service to students, faculty, and staff and will assist in the leadership of Tutoring and Math Centers. General Responsibilities Oversee daily operations of the Proctoring Center, ensuring secure, fair, and consistent administration of assessments. Supervise and schedule part‑time professional tutor/proctors. Design a secure process for the submission of assessments for proctoring. Serve as the primary point of contact for faculty submitting exams for proctoring. Ensure compliance with institutional academic integrity policies, FERPA regulations, and proctoring protocols. Maintain accurate records of testing appointments, incidents, and security logs. Communicate effectively with faculty regarding assessment delivery and retrieval. Manage the physical security of test materials, including chain‑of‑custody procedures. Provide occasional evening and weekend coverage as needed. Monitor student activity as they complete assessments. In the absence of the Tutoring Center Director, serve as manager for Tutoring Center. Assist in staff scheduling, training, and operational planning for the Tutoring Center. Participate in professional development to remain current on best practices in tutoring, proctoring, academic support services, and FERPA compliance. Other duties as assigned. Specific Duties Implement and monitor secure test administration procedures for paper‑based and computer‑based exams. Train and mentor staff in security protocols, customer service, and institutional policies. Respond to testing incidents, academic integrity concerns, and document outcomes. Maintain appointment scheduling systems and ensure adequate staffing for peak periods. Collaborate with faculty to clarify exam instructions, permitted materials, and special arrangements. Coordinate with IT to maintain testing equipment and software functionality. Assist with operational planning and process improvements for the Tutoring Center. Shadow the Tutoring Center Director to gain knowledge in budget oversight, assessment reporting, and staff development. Minimum Qualifications Bachelor’s degree from a regionally accredited institution. Minimum of 3 years in academic support/testing services, or a higher education setting. Demonstrated understanding of FERPA and academic integrity requirements. Strong organizational and problem‑solving skills. Excellent written and verbal communication skills. Ability to work occasional evenings and weekends. Preferred Qualifications Master’s degree from a regionally accredited institution. Experience in proctoring, tutoring center, or testing services operations. Knowledge of online proctoring tools (e.g., Honor Lock) and learning management systems. Experience in tutoring center operations or academic support leadership. Supervisory experience, preferably in an academic environment. Desired Competencies Administer secure testing processes with accuracy and integrity. Lead and motivate staff in a professional, supportive manner. Apply institutional and legal compliance standards consistently. Communicate effectively with a diverse population of students, faculty, and staff. Manage multiple priorities in a fast‑paced, detail‑sensitive environment. Learn and apply new systems and technologies efficiently. Details Reports To: Director, Tutoring Center Position Level: Non‑Bargaining Compensation Range: $50,000 Job Category: Staff Status: Full time Classification: Exempt Benefits Medical Insurance (PPO – employer covers up to 92% of the premium, HDHP – employer covers 100% of the premium) Dental Insurance (employer covers 100% of the premium) Vision Insurance Flexible Spending Accounts and Health Savings Account (employer contributions) Short‑Term Disability: Offering 60% of salary with a max of $500 weekly Life Insurance and AD&D Insurance (employer paid) Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense Pet Insurance Employee Assistance Plan for employees, spouse and dependents Tuition Waiver for employees, spouse and dependents. Tuition Reimbursement Free parking 11 annual paid holidays in addition to generous paid time off including vacation, sick, personal leave and winter season days. Eligible for Public Service Loan Forgiveness. Retirement As a Cincinnati State employee and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan. E‑Verify Employer Application of the completed Form I‑9 is required. Original, acceptable documents—no photocopies—must be provided. Acceptable documents are listed on the USCIS I‑9 website. #J-18808-Ljbffr Cincinnati State Technical and Community College