Senior Virtual Training Facilitator

We are seeking an expert Senior Virtual Training Facilitator for a contract engagement with our client, a premier healthcare organization specializing in pharmacy care services. Our client’s specialized remote teams guide patients through complex medication regimens, insurance hurdles, and clinical care pathways.

salary: $49 - $51 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Facilitate Live Cohorts: Lead high-energy, structured virtual training sessions via Zoom/Teams for incoming contract and permanent Care Coordinators and Case Managers.
• Deliver Pharmacy-Specific Curriculum: Drive mastery of critical topics, including specialty pharmacy pipelines, prior authorization (PA) workflows, copay assistance programs, and strict HIPAA compliance.
• Navigate Complex Workflows: Train learners to comfortably operate across dual systems, including Electronic Health Records (EHR), Pharmacy Benefit Management (PBM) platforms, and CRM software.
• Lead High-Stakes Simulations: Guide learners through complex patient scenarios, empathy-based active listening, and provider/insurer escalation phone simulations.
• Assess Readiness: Evaluate learner competency through practical assessments and mock case reviews, providing objective feedback on "go-live" readiness to the client's leadership team.
• Partner with Stakeholders: Collaborate with the client’s internal L&D team and clinical directors to ensure training aligns with current drug policies and operational metrics.

Skills

• Training
• Healthcare
• Pharmaceutical
• Corporate Training (2 years of experience is required)
• Virtual Training (2 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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