Team Manager, Transactional QA & Quality Lead
Cognizant
Cognizant is seeking a results-driven Team Manager – Transactional Quality Lead in Mesa, AZ to own and elevate the quality function for the Waymo Rider Support program. You will lead a team of Quality Analysts and drive transaction monitoring, calibration, and actionable insights to improve CSAT, interaction quality, and AHT. With collaboration across Operations, Training, the client, and offshore teams, you will build a data-driven QA function that raises the bar on rider experience and ensures #J-18808-Ljbffr Cognizant
Vacancy posted 1 day ago
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