Senior Manager, GRC Governance & Enablement

Who we are:

Shape a brighter financial future with us.

Together with our members were changing the way people think about and interact with personal finance.

Were a next-generation financial services company and national bank using innovative mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation and were at the forefront. Were proud to come to work every day knowing that what we do has a direct impact on peoples lives with our core values guiding us every step of the way. Join us to invest in yourself your career and the financial world.

The role:

The Senior Manager GRC Governance & Enablement leads the governance and enablement capabilities that help ensure GRC and Independent Risk Management changes are controlled tested secure release-ready and successfully adopted.

This role sits within the Second Line Of Defense (2LOD) and is responsible for key disciplines including organizational change management QA and testing governance security and access governance release readiness adoption training communications governance evidence and operating standards. The role partners closely with the GRC Business Systems Director Business Analyst business process owners Functional Approvers Design Authority representatives technology teams and implementation partners to support both transformation initiatives and ongoing BAU sustainment.

The position also plays an important role in shaping the future-state GRC operating model by establishing scalable governance practices that support growth regulatory expectations user experience data accuracy and operational efficiency.

What youll do:

• Lead the GRC change management and enablement framework including stakeholder readiness communications training adoption reinforcement and change governance.
• Establish and maintain QA and testing standards including test planning UAT governance defect management traceability regression testing sign-off and testing evidence.
• Oversee security and access governance for GRC capabilities including roles groups access approvals periodic reviews reconciliations and supporting control evidence.
• Define and govern release-readiness standards for implementations enhancements and material production changes.
• Ensure appropriate readiness criteria are met across testing security communications training business approvals support preparation and BAU transition before release.
• Develop and maintain governance standards required evidence decision records approval artifacts and readiness documentation.
• Identify gaps in governance control execution documentation or readiness and coordinate remediation with the appropriate business and technology teams.
• Lead development of adoption training and communications strategies tailored to impacted stakeholder groups.
• Monitor adoption and user experience and identify opportunities to improve usability effectiveness and change outcomes.
• Support development of the future-state GRC operating model governance framework and scalable delivery practices.
• Identify opportunities to standardize automate simplify and improve GRC lifecycle and governance processes.
• Partner with technology teams and implementation partners to ensure new capabilities are designed with sustainment controls readiness and BAU ownership in mind.
• Collaborate closely with the Business Analyst to align governance change testing security and readiness activities with day-to-day delivery and BAU priorities.
• Balance strategic future-state planning with near-term delivery needs ensuring BAU enhancements testing release readiness governance and change activities remain coordinated and appropriately prioritized.
• Support executive and leadership reporting related to readiness governance adoption risk and delivery quality.

What youll need:

• Bachelors degree or equivalent relevant experience
• Experience with ServiceNow IRM/GRC or comparable enterprise GRC platforms.
• 8 years of experience across one or more of the following areas: GRC risk management business systems organizational change management technology delivery QA/testing security governance or transformation
• Demonstrated experience leading cross-functional initiatives involving business technology risk compliance and third-party partners
• Experience developing and implementing governance readiness testing change or operating-model standards
• Strong understanding of regulated environments and the importance of control evidence approvals traceability data quality and governance
• Strong stakeholder management and executive communication skills
• Demonstrated ability to manage multiple priorities across both strategic and operational work
• Experience leading or managing people including coaching prioritization and performance support
• A collaborative team player with a positive attitude
• Comfortable presenting ideas and solutions to stakeholders at all levels of the organization
• Change leadership anticipates resistance adoption risks and operational impacts and adjusts the approach accordingly
• Continuous-improvement mindset looks for opportunities to simplify automate standardize and improve both the solution and the operating model

Nice to have:

• Familiarity with SoFis existing risk compliance and audit processes is a strong advantage
• Familiarity with Agile delivery backlog management sprint refinement Scrum ceremonies and hybrid Agile/Waterfall environments.
• Demonstrated knowledge of GRC Intelligence Dashboards and Management Reporting

Required Experience:

Senior Manager