Lottery Field Service Technician

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Overview

The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at Retailer (customer) locations in the Moses Lake, WA, area. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Qualifications

• High school degree or GED equivalent required.
• At least 1 - 2 years of experience in a customer service related position.
• At least 1 -2 years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

Physical Requirements:

Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Benefits:

Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Medical, dental, and vision benefits start on day one of being a Brightstar employee
• 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
• We offer 3 weeks (15 days) of paid vacation per year, front-loaded at the beginning of each calendar year. For the first year of employment, vacation time will be prorated based on the employee's start date. Unused vacation days by the end of the calendar year will be forfeited.
• Accrued paid sick leave - accrue 1 hour for every 30 hours worked
• 401k with employer match and 100% vested day one
• Company paid parental leave, life insurance, short term disability and long-term disability

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $19.00 – $28.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.