IT Support Technician Level 1 Plus

IT Support Technician – Level 1+ (Managed IT Services) TeamLogic IT – Marietta, GA Location: Marietta, Georgia (Local Candidates Only) Job Type: Full-Time, In-Person Salary: $42,000–$45,000 annually, based on experience Additional Compensation: Annual Performance-Based Bonuses Experience Required: Previous Professional Help Desk or MSP Experience

ABOUT TEAMLOGIC IT

TeamLogic IT – Marietta is a locally owned and operated Managed IT Services Provider (MSP) delivering comprehensive technology solutions to small and medium-sized businesses throughout the Atlanta metropolitan area. Our services include managed IT support, cybersecurity, cloud solutions, Microsoft 365 administration, networking, data protection, and IT infrastructure management. We are seeking a motivated, dependable, and experienced Level 1+ IT Support Technician to join our team. This position is designed for an IT professional who has already gained hands-on experience in a professional Help Desk or Managed Service Provider environment and is ready to take on broader technical responsibilities. Unlike a traditional entry-level help desk position, this role requires someone who can independently troubleshoot and resolve common technical issues, manage multiple client environments, and provide both remote and onsite support. The ideal candidate is resourceful, customer-focused, organized, and comfortable working in a fast-paced MSP environment.

KEY RESPONSIBILITIES

Technical Support and Troubleshooting Provide remote and onsite technical support to business clients. Troubleshoot Windows 10/11 workstations, laptops, printers, and peripherals. Diagnose and resolve hardware, software, operating system, and network connectivity issues. Install, configure, and deploy new computers, workstations, and business applications. Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Assist with Microsoft 365 administration, including user accounts, licensing, permissions, and multifactor authentication (MFA). Support basic Active Directory and Microsoft Entra ID administration. Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPNs, and wireless connectivity. Assist with workstation migrations, system upgrades, and employee onboarding and offboarding. Identify recurring technical issues and recommend appropriate solutions. Managed IT Services Operations Monitor and respond to alerts generated by remote monitoring and management (RMM) systems. Manage assigned service tickets using a Professional Services Automation (PSA) platform. Troubleshoot and resolve common IT support requests independently. Perform routine system maintenance, patch management, and software updates. Investigate endpoint security alerts and assist with remediation. Monitor backup systems, investigate failures, and elevate issues when necessary. Assist with routine network equipment configuration and troubleshooting. Maintain accurate technical documentation, including troubleshooting procedures, client configurations, and ticket resolutions. Follow established service delivery procedures and security best practices. Escalate complex technical issues with thorough documentation of troubleshooting steps already performed. Client Service and Communication Communicate professionally with clients through telephone, email, remote support sessions, and onsite visits. Manage multiple service requests while maintaining established service-level expectations. Provide timely updates to clients regarding ticket status and resolution. Explain technical issues and solutions clearly to nontechnical users. Maintain a professional appearance and demeanor when representing TeamLogic IT at client locations. Build positive relationships with clients through dependable and responsive technical support. Demonstrate accountability and ownership of assigned service tickets.

REQUIRED QUALIFICATIONS

Previous professional Help Desk or Managed Service Provider (MSP) experience is mandatory. Candidates must meet the following requirements: Minimum of 1 year of professional Help Desk or MSP experience, with 2 or more years preferred. Demonstrated experience troubleshooting and supporting Windows-based computers in a business environment. Working knowledge of Microsoft 365 applications and basic administration. Familiarity with Active Directory or Microsoft Entra ID. Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using professional IT ticketing systems. Familiarity with remote access and remote troubleshooting tools. Ability to independently diagnose and resolve common technical problems. Strong written and verbal communication skills. Excellent customer service and interpersonal skills. Ability to prioritize multiple tasks and manage time effectively. Strong attention to detail and commitment to technical documentation. Willingness to learn new technologies and expand technical capabilities. Must currently reside in the Marietta, Georgia area or within reasonable commuting distance. Must possess a valid driver's license and maintain a clean driving record. Must have reliable transportation and be available to travel to local client locations as required.

PREFERRED TECHNICAL EXPERIENCE

Experience with the following technologies and platforms is beneficial but not required: Managed Services Platforms NinjaOne RMM Autotask PSA Remote monitoring and management tools IT documentation platforms Microsoft Technologies Microsoft 365 Administration Microsoft Entra ID Microsoft Intune Windows Server Active Directory SharePoint Online Microsoft Exchange Online Networking and Security Ubiquiti networking equipment Firewalls, switches, and wireless access points VPN configuration and troubleshooting Endpoint detection and response (EDR) solutions SentinelOne or similar endpoint security products Backup and disaster recovery solutions Certifications (Preferred but Not Required) CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft 365 certifications Other relevant IT certifications Professional hands-on experience will be valued more heavily than certifications alone.

IDEAL CANDIDATE

We are looking for an IT professional who: Has already worked in a professional Help Desk or MSP environment. Can independently resolve most routine IT support tickets. Understands the importance of customer service in a managed services business. Is comfortable supporting multiple clients with different technical environments. Takes ownership of problems and follows through until resolution. Knows when to troubleshoot independently and when to escalation an issue. Is dependable, punctual, organized, and professional. Demonstrates initiative and a willingness to learn. Can work effectively both independently and as part of a small technical team. Is interested in expanding their knowledge of networking, cybersecurity, Microsoft 365, and cloud technologies. This position provides an opportunity to gain hands-on experience with a wide variety of technologies while developing the skills necessary to advance into more senior technical roles.

COMPENSATION AND BENEFITS

Annual Salary: $42,000–$45,000 Starting salary will be determined based on professional experience, technical capabilities, and qualifications. Annual Performance-Based Bonuses Employees are eligible for annual performance-based bonuses. Bonus consideration may include: Individual job performance and productivity. Customer satisfaction and service quality. Ticket resolution efficiency and documentation. Professional development and technical growth. Overall company performance. Performance bonuses are discretionary and are not guaranteed. Unlimited Flexible Paid Time Off (PTO) We believe in providing employees with flexibility and maintaining a healthy work-life balance. TeamLogic IT – Marietta offers unlimited flexible PTO, subject to reasonable scheduling requirements, business needs, and management approval. Additional Benefits Paid company holidays. Opportunities for professional development and technical training. Hands-on experience with a broad range of business technologies. Opportunities for advancement into higher-level technical positions. Collaborative, supportive, small-team working environment. Exposure to networking, cybersecurity, cloud computing, and IT infrastructure projects. Health Insurance Disclosure TeamLogic IT – Marietta does not currently provide employer-sponsored health or medical insurance.

WORK LOCATION AND TRAVEL REQUIREMENTS

This is a full-time, in-person position based in Marietta, Georgia. Candidates must currently reside in the Marietta area or within reasonable commuting distance. The position requires occasional travel to client locations throughout the Atlanta metropolitan area. Applicants must possess a valid driver's license, maintain a clean driving record, and have reliable transportation. This is not a remote position.

IMPORTANT APPLICANT REQUIREMENTS

PLEASE READ CAREFULLY BEFORE APPLYING

PREVIOUS PROFESSIONAL HELP DESK OR MSP EXPERIENCE IS REQUIRED. This position is not intended for candidates seeking their first professional IT support role. Applicants must have at least one year of verifiable professional experience working in a Help Desk or Managed Service Provider (MSP) environment. ALL APPLICANTS WHO DO NOT CLEARLY DEMONSTRATE PREVIOUS PROFESSIONAL HELP DESK OR MSP EXPERIENCE ON THEIR RESUMES WILL BE AUTOMATICALLY REJECTED AND WILL NOT BE CONSIDERED FOR AN INTERVIEW The following do not independently satisfy the professional experience requirement: Academic coursework or college degrees. IT certifications without relevant professional experience. Personal computer troubleshooting or hobbyist experience. Home lab experience. General technology knowledge without professional IT support experience. Candidates must also meet the local residency, driver's license, and driving record requirements. We are seeking an experienced IT support professional who can contribute immediately with minimal foundational training. TeamLogic IT – Marietta is an Equal Opportunity Employer. We look forward to welcoming a dependable, customer-focused IT professional to our team. TeamLogic IT – Marietta, GA Managed IT Services | Cybersecurity | Cloud Solutions | IT Infrastructure #J-18808-Ljbffr TeamLogic IT, Marietta, GA