Underwriting Support Specialist: Inland Marine

Job Responsibilities Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low‑complexity issues, facilitating overall servicing of accounts and processing business transactions not requiring review/sign‑off by an underwriter. Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow‑up system for outstanding underwriting items. Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file. Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions. Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards. Participate in problem‑solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilize continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems. Under Underwriter direction, attach appropriate forms and make policy changes as requested. Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization. Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved. Education Bachelor’s degree preferred. Experience & Skills Excellent oral and written communication and organizational skills. Ability to multi‑task in fast‑paced environment. Ability to work independently and within a team. Ability to follow process and attention to details. Willingness to work toward insurance designation (AINS). Intermediate level of proficiency in MS Word and Excel. Benefits In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Equal Opportunity Employer Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectionate or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non‑work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e‑mail to View email address on click.appcast.io. #J-18808-Ljbffr Markel