IT Field Service Support

Diverse Lynx

Job Title: IT Field Service Support (Windows 11 Migration experience required)
Location: Hicksville, NY, 11801
Mode : Contract (6+ Months) - Onsite

Job responsibilities:

Ability to travel to remote locations
Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.
Will be available on call support during weekends/ holidays as per request.
You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
To provide infrastructure administration functions
Providing on-site cover as part of a shift arrangement
Support inline with contracted business working hours
Provide site support in remote offices when required
Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
Ensuring regular customer interaction to adhere with update SLA's and high levels of customer service
Providing daily ticket updates to ensure users are fully updated on updates
Move equipment associated with service requests, inline with health and safety guidelines
Performing asset inventory activities as needed
End user training and guidance on the use of hardware and software
Recommends and / or performs upgrades to end user devices
This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
Performs other duties as assigned

Skills Required:

Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications
Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
Effective communication in English and/or local language
Basic known workings of LAN technologies and hardware
Ability to support technically video conferencing equipment

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the IT Field Service Support in Hicksville, NY vacancy

IT Service Technician
$25.5 per hour
...GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Bethpage, NY and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage....
Suggested
Contract work
Currently hiring
Local area
Remote work
Relocation
Govcio LLC
Bethpage, NY
3 days ago
Desktop / Field Support Technician
$20 - $24 per hour
...IT Support Specialist Pay Range: $20hr - $24hr Responsibilities: Provide deskside, OSS, and field service support for desktops, laptops, tablets, smartphones, telephony, AV equipment, and network-related devices. Install, configure, test, and troubleshoot...
Suggested
Remote work
Cynet Systems
Hicksville, NY
1 day ago
IT Operations Engineer
..., and cloud systems. While maintaining these systems, an IT Operations Engineer is expected to perform tasks such as:... ...and respond to security incidents. Provide 3rd level support to ServiceDesk & Field Service technicians. Document detailed procedures and...
Suggested
Full time
Weekend work
3 days per week
Velocity Search Group
Bethpage, NY
3 days ago
Technical Support Engineer- Westbury, NY
$90k - $125k
Job Overview The Technical Support Engineer provides The Technical Support Engineer provides advanced technical and product support... ...investigation, and customer communication, working closely with Field Service, Engineering, and Product teams. The Technical Support...
Suggested
Remote work
Flexible hours
Hubbell
Westbury, NY
2 days ago
IT Desktop Support/Customer Service Technician Tier II
...DigitalOptometrics, a growing company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier II to join out Lake Success, New... ...are looking for individuals who are willing to grow our IT/customer service department and help our customers...
Suggested
Work at office
Remote work
DigitalOptometrics
Lake Success, NY
4 days ago
Managed Services - AI-Native Software Engineer - Senior Consultant
$86.5k - $142.7k
...across build‑and‑run engagements in Digital Engineering Managed Services. Your key responsibilities Hands‑on solution architecture... ...are production‑ready with runbooks, automation and clear support handoffs. Build‑to‑run ownership (Managed Services) • Architect...
Summer holiday
Flexible hours
EY
Jericho, NY
4 days ago
Advanced Electronics / Computer Field Technician
...Job Title: Advanced Electronics / Computer Field (ET/FC) Category / Component: Enlisted •... ...control, documentation, and logs that support inspections, certifications, and combat system... ...for your program, such as the Armed Services Vocational Aptitude Battery for enlisted...
Apprenticeship
Local area
Rotating shift
US Navy
Hicksville, NY
1 day ago
Sr. Salesforce Administrator
...with strong Copado DevOps experience to support and evolve our Salesforce platform within... ...reliably supports customer operations, field services, regulatory processes, and high-availability... ...to: Business stakeholders IT leadership Developers and system integrators...
Procyon TS
New Hyde Park, NY
3 days ago
Information Technology Field Technician
...Job Description: ~ Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance... ..., backups, VMs, and Cloud technology. Strong Customer service skills Able to handle unforeseen situations. Knowledge...
Local area
Remote work
Shift work
HCLTech
New Hyde Park, NY
5 days ago
Principal IT Governance and Risk Consultant
$104.6k - $186k
...Description: Job Title: Principal IT Governance and Risk Consultant... ...employees working together to support our customers and make a... ...in providing safe, reliable service to millions of customers. If you... ...or a related technical field, i.e. STEM, with 6 or more years...
Work experience placement
Flexible hours
PSEG
Bethpage, NY
4 days ago
Desktop Field Support Technician
...Position: Desktop Field Support Technician Location: 3 Delaware Dr, Lake Success, NY, 11042 (Onsite) Note: Candidate should be... ...users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform...
Shift work
Futran Tech Solutions Pvt. Ltd.
West Hempstead, NY
2 days ago
Field Technician - Level 1
...Field Technician - Level 1 Bethpage, NY Full Time Information... ...aField Technician - Level 1 Support. This role supports all... ...technology, working closely with the IT Department, Help Desk, and... ...preferred) ~2+ years of customer service experience, with strong...
Full time
Local area
Monday to Friday
Future Tech Enterprise
Bethpage, NY
3 days ago
Help Desk Technician II
...Non-Exempt Reports to IT Manager Revision # 1... ...legal representation to mortgage servicers in the context of foreclosure... ...join our IT Helpdesk team that supports the use of technology in our organization... ...Technology or a related field is preferred. Additionally,...
Full time
Work experience placement
Work at office
Monday to Friday
Weekend work
Robertson Anschutz Schneid Crane and Partners PLLC
Westbury, NY
2 days ago
Field Support Engineer
...Role Name: Field Support Engineer Location :- 3 Delaware drive lake success NY 11042 Monday To Friday Travel 35miles Radius... ...effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary...
Monday to Friday
Diverse Lynx
New Hyde Park, NY
4 days ago
Field Technician D (Westbury, NY)
$36.05 - $66.82 per hour
...domains in the interest of national security. Job Title: Field Technician D Job Code: 37061 Job Location: Westbury... ...looking for a Field Technician for the Company's Field Services organization supporting the Federal Aviation Administration (FAA). This role will...
Local area
Remote work
Flexible hours
L3Harris Technologies
Westbury, NY
1 day ago
Field Technician D (Westbury, NY) Jobs
$36.05 - $66.82 per hour
...Field Technician D L3Harris Technologies is looking for a Field Technician for the Company's Field Services organization supporting the Federal Aviation Administration (FAA). This role will be responsible for field support of FAA facilities in the ZNY airspace. Essential...
Remote work
Flexible hours
Clearance Jobs
Westbury, NY
18 hours ago
EV Field Service Technician — Flexible Travel & Nights
Rivian is seeking a hands-on Field Service Technician based in Syosset, New York, to support vehicle repairs. The role encompasses direct customer interaction where you’ll diagnose and repair Rivian vehicles both in service centers and on-site. Candidates should possess...
Flexible hours
Night shift
Rivian
Syosset, NY
3 days ago
Field IT Technician
...travel to retail locations POSITION SUMMARY The Field IT Technician provides technical support for Pay-O-Matic computer hardware, software and... ...calls into the help desk system (ServicePRO) Field Service Requirements · Travel regularly to retail store locations...
Contract work
Casual work
Work at office
Local area
Afternoon shift
Pay-O-Matic Checking Cashing
Syosset, NY
9 days ago
Field Service Technician, Residential Energy Service
$21.55 - $32.32 per hour
...What to Expect The Residential Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive... ...), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness...
Hourly pay
Full time
Temporary work
Flexible hours
Tesla
Bethpage, NY
5 days ago
Senior Managed Services Engineer (L2/L3) - Overnight
...Senior Managed Services Engineer (L2/L3) – Enterprise MSP Location: Remote - Overnight... ...Senior Managed Services Engineer (L2/L3)to support a large, enterprise‑scale managed... ...years of experience in MSP or enterprise IT operations ~ Strong Windows Server and...
Full time
Remote work
Shift work
Night shift
Lincoln IT
Hicksville, NY
3 days ago
Desktop Technician
$20.25 - $27 per hour
...more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance... .../ email / chat for client's end users Provide IT vendor customer service Serve as primary contact for client's IT vendors for...
Hourly pay
Minimum wage
Work experience placement
Local area
Remote work
CompuCom Systems Inc
Westbury, NY
4 days ago
Security Service Technician 2
...Security Service Technician 2 Convergint is looking for a full-time, enthusiastic, results... .... In this role, you will service and support existing customers by responding to service... ...systems Preferred Experience: Relevant field service CCTV experience: Milestone /...
Full time
Local area
Work from home
Night shift
Convergint
Bethpage, NY
4 days ago
Field Sales Engineer
Field Sales Engineer Location US-NY-Farmingdale # Positions 1 Experience (Years) 5 Category Sales... ...solutions by representing the full range of company products and services, supporting Regional Vice Presidents (RVPs), Territory Sales Managers...
Temporary work
Work at office
Remote work
Worldwide
Legrand AV, Inc.
Farmingdale, NY
5 days ago
Senior Customer Success Manager
$135k - $150k
...leader ensures seamless delivery of managed services while championing customer satisfaction,... ...: Lead performance audits of TAC and Field Service teams, developing targeted coaching... ...seamless movement from implementation to support phase. Maintain Data Integrity : Oversee...
Full time
Contract work
Worldwide
Clever Devices
Syosset, NY
1 day ago
HVAC/R Service Technician
$70k - $100k
...Job Title: HVAC/R Service Technician Job Description This role focuses on servicing... ...high-rise buildings. Complete 3-5 field service calls per day within the... ...possible to align with where you live, supporting a more manageable commute and better work...
Weekly pay
Permanent employment
Temporary work
Work at office
Aerotek
Old Westbury, NY
1 day ago
Senior Sales + Service Plumbing Technician
$40k - $50k
...simple: protect homes, deliver exceptional service, and grow pros into leaders. We do it by... ...& black as a top producer, mentor, and field leader - setting the bar for how our clients... ...the rest of the team through real-time support and training. You'll be expected to consistently...
Hourly pay
For contractors
Local area
Monday to Friday
Shift work
Night shift
Weekend work
BoomZeal Enterprises, Inc.
Farmingdale, NY
2 days ago
Field Robotics AI Applications Engineer (Glen Cove, 40% Travel)
$80k - $150k
A leading robotics firm is seeking an Applications Engineer to support and implement innovative AI-driven robotic solutions. The position requires interaction with customers, designing solutions, and installing systems. Ideal candidates have over 5 years of relevant experience...
Standard Bots
Glen Cove, NY
3 days ago
Field Engineer (MTA WSP)
Position Overview We are seeking a detail-oriented and experienced Field Engineer with prior experience working on TBTA projects. The ideal candidate will support the engineering and construction teams by providing on‑site technical expertise, ensuring compliance with project...
For contractors
For subcontractor
Hirani Engineering and Land Surveying, D.P.C.
Hicksville, NY
3 days ago
Service Engineer for Marine Diesel Engine
$70k - $100k
Job Title: Service Engineer - Marine Diesel Engine Location: Jericho, NY (Onsite) Salary... ...hands‑on, technically focused role that supports both shipboard operations and customer technical... ...in Maritime Engineering or a related field (preferred) Valid driver’s license...
Work at office
Overseas
Pasona N A, Inc.
Jericho, NY
5 days ago
Field Service Technician
$25 - $30 per hour
...Field Service Technician Location: Hicksville, NY, US, 11801 Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and...
Price work
Full time
Temporary work
Local area
Worldwide
Visa sponsorship
Flexible hours
Day shift
Crown Equipment
Hicksville, NY
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Field Service Support. Be the first to apply!