Software Support Specialist, Tier 1

Job Description

Job Description

Winner of the 2025 Top Long Island Workplace along with Long Island Innovator Award eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Support Specialist position in our organization.

The Tier 1 Support Specialist is responsible for providing high quality service to all users in our collaborative environment - utilizing phone, chat, and email. Specialists must ensure successful resolution of all issues by either diagnosing or escalating to the next level of service. Follow-up is a critical part of the position to ensure user satisfaction.

Primary Duties & Responsibilities

• Maintaining a high-level customer service by ensuring that the Help Desk provides timely responses to all issues
• Evaluate, troubleshoot, and resolve various technical issues. Escalating unresolved issues when necessary
• Writing detailed documentation and notes, analyze and maintain support requests in our ticketing system. Entries must be accurate and detailed
• Maintain confidentiality regarding data residing on customer databases and networks
• Provide support to users on installations, updates, and upgrades

Qualification & Required Skills

• Experience working in a ticketing system (i.e. ConnectWise, Halo, Zendesk) a plus
• Working knowledge of MS Office products including Outlook, Word, Excel
• Basic knowledge of various devices using our software such as Android OS and Apple OS
• Basic understanding of Active Directory and Group policy, including:
• • Ablilty to create Security roles/memberships
  • Understanding of how each policy, role, and membership work together to create the users
  • Collaborating with Engineers to create policy

Other Skills / Abilities

• Customer-service oriented with excellent problem-solving skills
• Ability to communicate effectively and professionally to clients and coworkers verbally as well as written
• Comfortable working with Vendors and third-party Support
• Exceptional organizational, troubleshooting and time management skills
• Embraces a positive outlook and displays self-initiative

Required Education and Experience

• Holds 1 – 3 years of customer service or related experience
• Possesses a Associates Degree or Certification in a relevant field

Physical Requirements

• Occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

 

eVero is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability, or veteran status.

Company Description

eVero Corporation is a leading technology solution provider for health and human services organizations, recognized for its achievements with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 & 2024's Long Island Top Workplace, and placement on Inc.’s 2026 & 2025 Best Workplace list.

When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.

We are proud to offer a competitive salary with a comprehensive benefits package, which includes:
* Medical
* Dental
* Vision
* Long-term disability
* 401K
* Paid vacation time
* Volunteer Time Off
* Cafeteria plan

Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
•\tNewly renovated headquarters featuring state of the art technology and a café
•\tA casual and comfortable work environment
•\tMonthly team building and community outreach events
•\tA coffee bar with a wide array of snacks & trimmings
•\tFully equipped gym and cafeteria conveniently located on site
•\tConvenient Long Island location with easy access to the LIE (495) and Route 110

Company Description

eVero Corporation is a leading technology solution provider for health and human services organizations, recognized for its achievements with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 & 2024's Long Island Top Workplace, and placement on Inc.’s 2026 & 2025 Best Workplace list. \n\nWhen you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.\n\nWe are proud to offer a competitive salary with a comprehensive benefits package, which includes:\n* Medical\n* Dental\n* Vision\n* Long-term disability\n* 401K\n* Paid vacation time\n* Volunteer Time Off\n* Cafeteria plan\n\nHard work should always be balanced with fun and quality of life, we also offer the following amenities:\n•\tNewly renovated headquarters featuring state of the art technology and a café \n•\tA casual and comfortable work environment\n•\tMonthly team building and community outreach events\n•\tA coffee bar with a wide array of snacks & trimmings\n•\tFully equipped gym and cafeteria conveniently located on site\n•\tConvenient Long Island location with easy access to the LIE (495) and Route 110