Eligibility Technician 2

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health! We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. Our aim is to develop a more modern and adaptable system that can serve Alaskans better. Come and be a part of the solution.

What you will be doing: In this role, you will be part of the Public Assistance Eligibility Team focused on helping Alaskan families statewide reach higher levels of independence and self-sufficiency. You'll determine eligibility for a range of state and federal assistance programs, such as Medicaid, SNAP, Heating Assistance, Cash Assistance, and more. Your responsibilities will include interviewing applicants, reviewing their financial and personal information, and applying program rules to determine their eligibility, making accurate and timely decisions in line with policies and regulations. For applicants who are determined eligible, you will initiate authorization of benefits for services and other supports. You will be working across multiple computer interfaces in this position.

The working environment you can expect: This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is 855 W Commercial Drive, Wasilla, AK 99654.

Who we are looking for: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.

Minimum Qualifications

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; OR One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations. Substitution: Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. Current performance evaluation, if available.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.

Please read the information below carefully. This applies to your application submission.

Contact Information

For specific information in reference to the position, feel free to contact the hiring manager at: Name/Title: Nikki Trombi / Eligibility Office Manager 2 Email: View email address on click.appcast.io