Client Success Manager

Job Description

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Who We Are

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Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.

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The Role (What You’ll Do)

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We are seeking a highly accountable, operationally driven Client Success Manager to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.

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Key Responsibilities

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Account Strategy & Growth

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• Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
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• Act as the primary contact and trusted advisor for all account needs.
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• Strengthen client loyalty through proactive communication and transparency.
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• Monitor account health to identify growth opportunities and retention risks.
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• Analyze trends to implement preventative solutions and service efficiencies.
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Operational Resolution

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• Own issues from identification through to successful resolution.
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• Coordinate with internal teams and vendors to expedite service delivery.
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• Assist in resolving service failures, missed pickups, and operational breakdowns.
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• Escalate critical issues appropriately while maintaining ownership and visibility.
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• Maintain accurate and clear documentation of account activity, issues, and resolutions.
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• Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.
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• Drive accountability across internal teams to produce timely results.
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Qualifications

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• 1-3+ years of experience in account management, operations, or service delivery roles
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• Experience in waste management, environmental services, logistics, or a related field is a plus
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• Proven ability to manage issues end-to-end across multiple teams
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• Strong organizational and time management skills in a high-volume, fast-paced environment
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• Excellent communication skills with the ability to manage client expectations effectively
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• Demonstrated sense of ownership, urgency, and accountability
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