IT Support Analyst

Description

ROLE: IT Support Analyst


REPORTS TO: IT Manager


LOCATION: Houston, Texas Corporate Office (Onsite)

THE OPPORTUNITY


Join Venterra Realty as an IT Support Analyst in our Houston corporate office, providing user support for both onsite and remote for employees. You will troubleshoot Windows, Microsoft 365, email, Teams, printers, peripherals, onboarding/offboarding, access requests, devices issues, and network connectivity while delivering a responsive, customer-focused support experience.


This role is ideal for someone who enjoys ticket ownership, face-to-face support, practical problem solving, and exposure to network infrastructure


KEY JOB RESPONSIBILITIES

• Monitor, triage, manage, and resolve IT support tickets through Jira Service Management or a similar service desk platform.
• Provide onsite Houston office support and remote support for hardware, software, printers, accessories, conference rooms, Microsoft 365, Entra ID, Outlook, Teams, SharePoint, Wi-Fi, VPN, and general connectivity issues.
• Support onboarding, transfers, offboarding, user accounts, access permissions, shared mailboxes, distribution groups, Teams, SharePoint, Active Directory, Microsoft Entra ID, and Microsoft Intune requests.
• Assist with device management, application deployment, device compliance, equipment ordering, procurement, asset tracking, and documentation.
• Troubleshoot networking issues, including, VPN, wired and Wi-Fi, VOIP, firewall symptoms, Internet providers and UniFi Network infrastructure.

CANDIDATE PROFILE


Required Qualifications

• 3+ years of experience in IT support, desktop support, help desk, service desk, technical operations, or a similar role.
• Strong troubleshooting skills with experience supporting Microsoft 365, Entra ID, email, Teams, printers, peripherals, Dell and MS Surface hardware, and user access issues.
• Working knowledge of Active Directory and/or Microsoft Entra ID, Microsoft Intune, endpoint support, software deployment, device compliance, and basic procurement / asset processes.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, VLANs, and firewall-related troubleshooting.
• Strong customer service, communication, patience, problem-solving, follow-through, and growth mindset; comfortable working onsite five days per week in a corporate office environment.

Strong Assets:

• Ubiquiti UniFi Network
• Camera systems
• Multi-site environment support
• Executive support
• Technical documentation
• Powershell scripting

BENEFITS

• Competitive Base Salary and performance bonus.
• A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.
• Educational Assistance / Reimbursement to support your drive to learn.
• 8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.
• Access to thousands of employee discounts with BenefitHub.

COMPANY OVERVIEW


Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 10,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award-winning company culture at Venterra.com .


Explore our communities at VenterraLiving.com , and visit Venterra.com to learn more about how we're out-caring the competition by staying true to our value proposition: "We care more about renter experiences, which drives superior results."


Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process.


Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide visa sponsorship for this role.