AR Collections Specialist

Collections Support Role

The collections support role is responsible for performing a variety of routine duties to assist in the collection of payment on delinquent accounts along with account monitoring and reporting.

Education:

• High school diploma or GED required

Experience:

• Accounts Receivable / Collections; at least 6 months of experience directly related to the duties and responsibilities specified.
• Experience with QuickBooks a plus.

Requirements/Skills:

• Bilingual (Spanish) a plus
• Pass a background check and provide references
• Proficiency in Microsoft Office Products (Outlook, Word, Excel)
• Professional communication skills over the phone with clients, co-workers, and supervisors
• Excellent English reading, writing, and verbal communication skills
• Ability to prioritize and manage multiple responsibilities
• Ability to use independent judgment and to manage and impart confidential information
• Commitment to excellent customer service
• Ability to read, sort, check, count, and verify numbers
• Problem-solving skills
• Records maintenance skills
• Word processing and/or computer data entry skills.
• Must be detail oriented, with the ability to work independently
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically.
• Effective problem solving and decision-making skills.
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Duties and Responsibilities:

• High volume of outbound calls / emails to collect past due balances and determine reasons for non-payment
• Continually monitor customer's account status by utilizing reporting resources and spreadsheets
• Issue monthly statements of amount owed, payments, adjustments and any interest charges applied
• Perform account and payment reconciliations
• Research account disputes and billing discrepancies
• Prepare adjustments/write-offs for approval by the Director of Accounting
• Assist with repayment agreements for delinquent accounts
• Respond to customer inquiries and assist with questions related to the status of their account(s)
• Perform research, update, and maintain accurate records of the customer payment status
• Issue dunning letters and payment commitment letters for delinquent accounts
• Document daily collections activity to include date, times of contact and any change in customer account status.
• Ensure strict confidentiality of financial records
• Identify delinquent accounts requiring escalation to involve Client Services, Compliance, or an external collection agency
• Identify bad debt accounts requiring the acknowledgement of the Director of Accounting
• Perform miscellaneous job-related duties as assigned.
• Follow the company's Accounts Receivable and Collections Policy and Procedure
• The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice.

The salary range for this position is $16.50 - $17.00 per hour Physical Demands/Working Conditions: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. Requires prolonged sitting. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed onsite in an office environment, or by telecommuting remotely. The employee shall designate a workspace within the remote work location to be used while teleworking. The employee shall maintain this workspace in a safe condition, free from hazards and other dangers to the employee and equipment. The designated workspace is to be in an area free from distractions, noise and away from others to maintain a professional environment and protect the privacy and security of all confidential information. All MedWatch policies & procedures shall be adhered to relative to HIPAA and the handling, protection, and destruction of PHI and confidential MedWatch data. The pay rate for this position is $17.00 - $18.00 Hourly We are an Equal Opportunity Employer including Disability/Veterans