Retail Food Service Manager

Job Description

Aramark Healthcare+ is seeking candidates for a Retail Food Service Manager position, to oversee retail dining operations at Thomas Jefferson University Hospital located in Philadelphia, PA. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu. This position will primarily work a closing shift of 10:30 a.m. to 7:30 p.m. and alternate weekends. The shift could vary at times to an opening shift or mid shift. 

Job Responsibilities

• Manage Front of House (Cafeteria, Quick Service) dining operations
• Develop and implement retail services plan to improve service, quality and profitability of service areas.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.
• Manages marketing, merchandising and cash handling procedures.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Drives customer service and tracks and responds to survey results.
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting; tracks sales trends and drives sales.
• Implements specials and LTOs and coordinates pop up restaurants, Fooda, etc.
• Manages catering including utilizing catertrax, coordinating with client, menu planning, staffing and set up.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.    

Qualifications

• Bachelor's degree or equivalent experience
• Food Service Management experience required
• Retail or Restaurant Food Service Management experience preferred
• Experience with marketing, merchandising and cash handling required
• Strong customer service and computer skills are essential in this role
• SERV Safe certification or willing to get certified

Must be able to work a mid morning to closing shift and every other weekend. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .