Assistant General Manager

Join to apply for the Assistant General Manager role at FirstService Residential This role will assist in the management of properties in accordance with company policies, procedures and standards. The individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and homeowner relations. Ability to work flexible hours, evenings and weekends is required. Responsibilities Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures. Responsible for all field activities associated with a property as it relates to the covenants. Oversees the tracking and response to homeowners’ service requests. Maintains homeowner relation program and regular positive communication with each homeowner. Performs daily property inspections. Responsible for the development, preparation and distribution of homeowners’ manuals, emergency procedures and other necessary formalized communication. Manages and negotiates specific contracts for a variety of property services as needed. Creates and presents monthly reports to the client. Assists in the development of operating and capital budgets. Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections. Establishes and maintains industry contacts and relationships in the property’s marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups. Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team. Assists the Manager in supervising and overseeing projects performed by Facilities Manager and Facilities Staff. Takes responsibility for setting and implementing guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow‑up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances. Follows safety procedures and maintains a safe work environment. Performs other job‑related duties as directed. Education / Training High School diploma or equivalency required. BA/BS in Business Administration or related field preferred. Experience / Knowledge / Abilities Two (2) years of experience as an on‑site assistant manager managing the property or building operations, such as staff and service contracts, tenant retention and tenant improvements is preferred. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Strong interpersonal skills. Computer Literacy Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, time management and interpersonal skills required. What We Offer As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401(k) with company match. Occasional travel may be required to attend training and other company functions. Compensation $80,000 - $90,000 / year Seniorities Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Disclaimer: This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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