Service Delivery Director

Lead the strategy, planning, and execution of IT infrastructure service delivery across on-premises, cloud, and hybrid environments. Serve as an escalation point for critical infrastructure incidents; lead major incident response and post-incident reviews. Serve as the primary point of contact for infrastructure service delivery with business units, senior leadership, and IT leadership. Manage relationships with key infrastructure vendors, managed service providers, and technology partners. Build strong relationships across IT and business functions to ensure infrastructure services enable business outcomes. Drive alignment between IT infrastructure capabilities and evolving business requirements Define and communicate the infrastructure services roadmap aligned with enterprise technology strategy and business priorities. Provide Thought leadership and demonstrate competency to plan and implement AI/Gen Ai capabilities wherever applicable Drive adoption of automation-first approaches across infrastructure operations Partner with the CISO and Security teams to embed security and resilience principles into infrastructure operations. Champion a collaborative, customer-focused service culture within the infrastructure organization Lead contract negotiations, SLA reviews, and vendor performance evaluations. Establish governance frameworks for infrastructure standards, architecture patterns, and technology lifecycle management. Lead, mentor, and develop a team of infrastructure managers, engineers, and operations staff. Set clear performance objectives, foster a culture of accountability, and drive continuous skills development. Manage staffing, hiring, and workforce planning to ensure the team has the capacity and expertise to meet business demands. Provide regular reporting on service health, incidents, capacity, and strategic initiatives to executive stakeholders. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to View email address on click.appcast.io for investigation. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance employee assistance program 401(k) retirement plan 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year) 10 paid holidays per year #J-18808-Ljbffr HCLTech