Technical Account Manager

Customer Service & Operations Technical Account Manager LexisNexis Risk Solutions, through its Fircosoft Enterprise product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime. Our platforms process mission-critical, high-volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large-scale systems, on-prem/cloud-native architecture and real-time transaction processing—where reliability, precision, and deep technical expertise truly matter. About the Role This is not a traditional support role. As a Support Engineer, you will work hands‑on with complex enterprise systems deployed across cloud, on‑prem and hybrid environments. You will investigate real production issues experienced by tier‑1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams. This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end‑to‑end and continuously expanding their technical skillset. Responsibilities Perform technical investigations into complex, real‑world issues affecting production systems Analyze application logs, configuration files, data feeds, and database records to identify possible root causes Reproduce issues by building and configuring realistic test environments Debug behavior across distributed systems, APIs, messaging middleware and databases Work directly with Product teams to file high‑quality defect reports and influence product improvements Participate in critical incident (Severity‑1) troubleshooting with customers and internal teams Continuously build expertise as new features, architectures and technologies are released Requirements We are seeking strong technical professionals who are motivated to work closely with product teams. Core Technical Qualifications Proven experience deploying, supporting, and troubleshooting applications across: Linux and Windows environments Cloud‑based infrastructures Strong understanding of cloud‑native architectures, including experience supporting and troubleshooting production systems. Solid expertise in Java‑based web applications, with in‑depth knowledge of: Authentication and authorization mechanisms, including SSO (SAML, OAuth) and related flows RESTful APIs and request/response lifecycles Proficiency in at least one programming or scripting language, with the ability to: Debug and optimize SQL queries Work with JSON, XML, and proprietary data formats and data mapping tools Use command‑line tools and scripting environments such as UNIX/Linux shell, PowerShell, or Bash Strong understanding of relational database systems (e.g., Oracle, SQL Server), including: Schema design and data modeling Constraints, indexing strategies, and performance optimization Demonstrated ability to troubleshoot and resolve complex technical issues by: Correlating log files, data flows, and system behavior across multiple layers What Makes Someone Successful Here Take pride in helping our customers solve their issues You enjoy learning and mastering complex systems You are driven by root cause, not quick fixes You take ownership of problems and follow them through to resolution You can work independently, but enjoy collaborating with other technical experts You are detail‑oriented and comfortable juggling multiple complex investigations Technologies You’ll Work With Azure, AWS, Google Cloud S3 / MinIO / Hadoop S3A SWIFT Alliance Access Final Note on Motivation Want to go deep, not just “close tickets” Enjoy learning continuously See technical support as a high‑impact engineering discipline Primary Location Base Pay Range: New York, NY $78,100 - $130,300. U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr