Service Dispatcher

FleetPride DispatcherFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry.Duties and ResponsibilitiesReceive emergency and non-emergency phone calls and record applications informationEnter data in the computer system and maintain logs and records of calls, activities, and other informationPrioritize calls according to urgency and importanceUnderstanding and providing an appropriate estimated time of arrivalsEffectively determine which driver/operator and truck best fit the service requirementsMonitor the route and location of drivers to coordinate and prioritize their scheduleCommunicate with drivers all pertinent information to complete the callInitiate activities to stay busy and productive during downtimeAbility to stay calm under pressureFast, accurate typing with experience in data entryBilling for auto clubs (AAA/Agero/Gelco and other parties)Other duties assignedEducation and TrainingHigh school diploma or GED required; post-secondary education or coursework desiredKnowledge and ExperienceDispatching experience and knowledge is preferredSkills and AbilitiesValid driver's license with a clean driving recordMaintain regular, consistent, and professional attendance, punctuality, and personal appearanceComputer experience and competency requiredHave a clear and friendly phone voiceAdvanced customer service and communication skillsCapable of working in a fast-paced environment including in emergency situationsAbility to multi-task and be a self-motivated team playerWorking ConditionsThe primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noiseHours / ShiftsThe annualized pay ranges vary based on work location. The salary range for this position is $16.00 – $24.00 per hour, depending on experience, skills, and qualifications.FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.