Senior Benefits Administrator

Role Description

We are currently seeking an exceptional Global Senior Benefits Administrator here at Incora. This role is a key member of the Total Rewards team responsible for the day-to-day administration, optimization, and continuous improvement of employee benefits across multiple countries. Responsibilities include:

• Administer health & welfare, retirement, time-off, insured, and voluntary benefits across the U.S. and international markets (EMEA, APAC, LatAm).
• Manage eligibility, enrollments, life events, terminations, and data corrections with accuracy and timeliness.
• Maintain data integrity and troubleshoot eligibility rules, life-event logic, and HRIS/payroll interfaces.
• Partner with Payroll on deductions, arrears, refunds, taxable benefits, retroactivity, and reconciliations.
• Support global benefits renewals, implementations, plan updates, and data feed testing.
• Manage day-to-day relationships with carriers, ben-admin platforms, and brokers.
• Monitor vendor performance, SLAs, and data feed accuracy; lead regular vendor reviews and corrective actions.
• Support market reviews, benchmarking, renewals, and RFPs.
• Ensure administration compliance with global requirements (ERISA, ACA, HIPAA, COBRA, GDPR, local statutory rules, Works Council requirements).
• Support audits, nondiscrimination testing, and SOC/ISAE controls.
• Maintain plan documents, SPDs, SBCs, notices, and country-specific evidence of coverage.
• Maintain SOX-ready processes, SOPs, and documentation.
• Administer U.S. leave of absence and workers' compensation programs; manage cases and partner with Prudential and Health & Safety.
• Ensure accurate payroll processing for all leaves.
• Administer 401(k) funding and reporting; ensure accuracy of contributions and timely funding.
• Manage benefits invoicing and ensure timely payment of suppliers.
• Serve as a primary escalation point for benefits and leave inquiries, maintaining SLAs and quality standards.
• Deliver clear, empathetic communications including guides, FAQs, orientation materials, and open enrollment content.
• Facilitate benefit webinars, and country-specific education sessions.
• Primary Wellness program manager focusing on promoting engagement and provider-supported programming.
• Lead annual open enrollment end-to-end.
• Support M&A diligence and integration, including benefits mapping, transition planning, and communications.
• Analyze program utilization and cost trends to identify improvement opportunities.
• Draft and deliver clear, empathetic benefits communications: guides, microsite content/FAQs, OE materials, and manager toolkits.
• Facilitate benefits orientations, webinars, and country-specific education sessions aligned with local practices and cultures.

Qualifications

• Global benefits experience, including renewals, RFPs, benchmarking, or M&A integration.
• Bachelor’s degree in HR, Business, Finance, or equivalent experience.
• Workday or similar HRIS experience; strong systems proficiency.
• Experience in complex, matrixed global organizations.
• Professional certifications preferred (CEBS, GBA, CBP, PHR/SPHR, SHRM-CP/SCP).
• Strong stakeholder management and influencing skills.
• Knowledge of global benefits and rewards practices.

Requirements

• Ability to align benefit strategies with global business objectives.
• Strong skills in data analysis and benchmarking.
• Proficiency in HRIS systems and tools (e.g., Workday).
• Understanding of international benefit practices and legal requirements.
• Sensitivity to cultural differences in reward expectations and communication.
• Ability to influence and collaborate with senior leaders and cross-functional teams.
• Results-oriented: Focused on delivering measurable outcomes and continuous improvement.
• Resilient and adaptable: comfortable in fast-paced, evolving environments.
• Detail-oriented: high attention to accuracy and quality in data and documentation.
• Collaborative: Builds strong relationships across geographies and functions.
• Ethical and Discreet: Maintains confidentiality and integrity in handling sensitive data.
• Innovative: seeks out new approaches to enhance employee value proposition.

Benefits

• An exciting package that includes a great salary and benefits.
• 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.
• Generous discount portal only available to Incora employees via Perkspot.
• Employer-paid Group Life Insurance at 1x salary, STD, and LTD.
• 401K plan with company match.