Employee Benefits Data Senior Specialist

Role Description

Brown & Brown is seeking an Employee Benefits Data Senior Specialist to join our growing team! The EDI/Data Specialist is a key team member of the National Employee Benefits Technology (EBTech) Department. This role is responsible for carrying out and overseeing various aspects of the software implementation process, including:

• Data analysis/audits
• EDI configuration
• Testing
• Training
• Presentation of work to customers

The candidate must also be very detailed and deadline oriented. The Data/EDI Specialist works directly with customer contacts.

How You Will Contribute:

• Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers.
• Create and configure new and existing EDI files for moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
• Responsible for final testing and auditing of own work and others, Analyst, and Senior Analyst configured EDI of low to moderate complexity software to ensure proper functioning, with oversight.
• Assist with providing guidance on the development of SOPs and process improvement considerations based on aligned platform.
• Build courteous and successful relationships with customers, vendors, and carriers to improve customer retention.
• Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed.
• Maintain working knowledge of health and benefits products, services, and tools in order to appropriately configure and test software tools.
• Promote teamwork, support, knowledge sharing, and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
• Takes accountability for individual quality assurance on moderate complexity EDI/Data tasks.
• Proficient ability to anticipate and respond to customer support questions as assigned and working directly with customers, with limited oversight.
• Serve as subject matter resource in customer meetings, as needed.
• Follow department guidelines, policies, and procedures; including professional development and continuing education required for valid licensing.
• Provide training and mentorship of EDI/Data Analyst and Senior Analyst, and Specialist.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
• Pursue a course of personal, professional development.
• All other duties as assigned.

Qualifications

• 3-6 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors (preferred)
• 3-4 years of experience with employee data file manipulation and EDI file development (preferred)
• Associate’s, or Bachelor’s degree, or equivalent work experience
• 3-6 years of applicable software implementation experience
• Ability to readily learn and apply new information/concepts
• Proficient with MS Office Suite
• Experience working with personal computer database applications
• Attention to detail and the ability to adhere to strict deadlines
• Exceptional telephone demeanor, professional approach to problem-solving
• Ability to maintain a high level of confidentiality

Requirements

• Ability to obtain licensure in Life and Health Insurance

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Pay Range

$30 - $32 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Company Description

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.