Field Service Manager

Job Description

Job Description

Field Service Manager

Location: Fontana Branch – 8575 Cherry Ave., Fontana, CA 92335

Schedule: Monday–Friday | In-Office

Naumann Hobbs Material Handling, a leader in industrial equipment solutions and fleet maintenance services, is seeking a driven and experienced Field Service Manager to oversee service operations and support a team of skilled field technicians. This role is ideal for a top-performing automotive service advisor who is ready to advance into leadership, increase their earning potential, and build a long-term career path in branch operations.

This is not a field-based role. You will work in a professional office environment at our Fontana branch—managing technician workflow, communicating with customers, driving service performance, and playing a key role in revenue growth.

• Manage day-to-day operations of field service technicians, including scheduling, dispatch, and workflow coordination

• Maintain strong customer communication and provide repair status updates to ensure high satisfaction

• Monitor technician productivity and ensure timely, efficient completion of service jobs

• Review work orders, approve service recommendations, and help drive revenue growth through efficient service performance

• Maintain service records, ensure accurate documentation, and support continuous process improvements

• Coordinate closely with operations, parts, and sales teams to optimize service delivery

• Support hiring, onboarding, and development of technicians as the department continues to grow

• Experience in a service management, dispatch, or customer-facing service coordination role

• Strong organizational skills with the ability to manage multiple jobs and priorities simultaneously

• Excellent communication skills and a customer-service mindset

• Ability to support and motivate a team of technicians in a fast-paced environment

• Desire to step into leadership and grow into higher-level operational roles

• Technical or mechanical knowledge a plus (automotive, diesel, heavy equipment, fleet maintenance, etc.)

Career Advancement: Clear growth path towards Branch Manager and Regional leadership roles

Income Growth: $85k–$95k base salary (depending on experience) + monthly bonus opportunities

Work-Life Balance: Monday–Friday schedule with no weekend dealership hours

Comprehensive Benefits Package:

• Medical, dental & vision insurance

• 401(k)

• 3 weeks PTO + holidays

• Long-term stability and career development in a fast-growing organization

If you’re ready to take the next step in your career and lead a high-performance service operation, we encourage you to apply today!

You should be proficient in:

• Customer Service
• Leadership / People Management
• Service Advisor/Writer
• Diesel & Heavy Equipment Systems
• Automotive Repair & Service Systems
• Basic Computer Skills