Spa Manager
$80k - $100kWorkway
Job Description
Job Description
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an Spa Manger opportunity with a full-service spa at a private club. This role owns the member and guest experience while leading the team, managing operations and labor, supporting revenue growth, maintaining service standards, and ensuring the spa operates safely, efficiently, and in alignment with company standards. The Spa Manager partners closely with the Director of Operations and other Club leaders to develop and execute strategies that enhance the member experience and maximize performance.
The Spa Manager is responsible for the specific duties listed below. Your specific duties will include:- Lead and develop the team, manage staffing and inventory, monitor financial performance, and partner with the Corporate Director of Wellness to drive revenue, participation, and continuous improvement across spa and wellness offerings.
- Operations & Member Experience: Oversee daily operations, maintain high service standards, ensure facility readiness, and deliver a personalized, premium experience for members and guests.
- Team Leadership: Recruit, train, coach, and develop staff while establishing clear performance expectations to foster a culture of accountability and teamwork.
- Financial Performance: Support budgeting, monitor revenue and expenses, optimize labor schedules, manage inventory, and identify opportunities to maximize profitability.
- Revenue & Business Development: Partner with the Corporate Director of Wellness to grow spa services, retail sales, asset utilization, and member participation via targeted promotions and programs.
- Facility & Safety Management: Maintain pristine, safe spa, fitness, studio, and pool areas while coordinating maintenance and ensuring full compliance with safety regulations.
- Cross-Departmental Collaboration: Align closely with Marketing, Membership, Fitness, Food & Beverage, and Human Resources to create a seamless club experience.
- 3 to 5 years of progressive operational and leadership experience within spa, wellness, hospitality, resort, or private club environments.
- Proven ability to lead, coach, and hold teams accountable to rigorous service and performance standards.
- Comprehensive knowledge of spa and wellness operations, retail management, staffing, and financial tracking.
- Exceptional communication, organizational, problem-solving, and decision-making capabilities.
- Proficiency in scheduling platforms, point-of-sale (POS) systems, and specialized spa management software.
- Capacity to manage competing priorities in a fast-paced environment while prioritizing member satisfaction.
- Flexible availability, including evenings, weekends, holidays, and peak operational periods.
- Strong alignment with the company’s core mission, cultural values, and commitment to exceptional service.
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