Warranty Parts Specialist

Job Description

Job Description

Warranty Parts Specialist

This is a Full-Time, Hourly position, working On-Site at our Richmond Hill Branch near Savannah.

Pay: $19.00 - $22.00 / Hour Based on Experience - With Eligibility for Performance-Based Pay / Commission Program

About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

• Competitive hourly pay + weekly pay
• Incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

What You'll Do:

• Serve as the primary point of contact for parts, warranty, and equipment support for technicians, installers, and internal teams
• Ensure parts, filters, equipment, and materials are ordered accurately and received in a timely manner to support customer service and operational needs
• Research parts availability, pricing, and warranty coverage to secure the most cost-effective and efficient solutions
• Process warranty claims, labor reimbursements, returns, and credits while maximizing warranty recovery and vendor reimbursements
• Communicate proactively with technicians, dispatch, and customers regarding parts availability, order status, and estimated delivery timelines
• Coordinate the delivery and staging of parts and equipment to support efficient service and installation operations
• Work closely with Service, Installation, and Dispatch teams to prioritize customer needs, minimize downtime, and resolve parts-related issues
• Track and maintain accurate records of orders, warranties, returns, credits, and inventory transactions
• Support company profitability by ensuring all eligible warranty claims, returns, and vendor credits are processed and collected promptly
• Deliver exceptional customer service by helping technicians and customers receive the parts and support they need to complete jobs successfully
• Maintain strong vendor relationships and assist with identifying opportunities to improve purchasing efficiency and operational processes
• Uphold company values, policies, and safety standards while supporting daily business operations
• Perform other duties as assigned

Required

• High School Diploma or equivalent
• Strong customer service, communication, and organizational skills
• Proficiency with Microsoft Office, particularly Excel
• Ability to prioritize multiple tasks, manage deadlines, and work effectively in a fast-paced environment
• Strong attention to detail, problem-solving skills, and a high level of accountability
• Professional verbal and written communication skills, including phone and email etiquette
• Self-motivated and able to work independently while collaborating effectively with cross-functional teams
• Ability to lift up to 20 pounds as needed

  Ability to work in both office and warehouse environments

Strongly Preferred

• 2+ years of experience in an office, warehouse, inventory, purchasing, or operations support role
• Experience with warehouse management systems, inventory control, purchasing processes, or ERP systems
• Experience using ServiceTitan or similar business management software

Preferred

• HVAC, plumbing, electrical, construction, or home services industry experience
• Warehouse lead, inventory management, or parts management experience
• Experience identifying process improvements and operational efficiencies
• Bilingual skills

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE