Dispatcher / Customer Service Representative

Benefits: Company parties Competitive salary Employee discounts Health insurance Paid time off Training & development Join Our Team! We are a growing residential HVAC and plumbing company looking for a highly organized, customer-focused Dispatcher / Customer Service Representative to be the first point of contact for our customers and technicians. If you thrive in a fast-paced environment, enjoy helping people, and excel at multitasking, we'd love to meet you. Position Summary As a Dispatcher/CSR, you will play a critical role in keeping our operations running smoothly by coordinating technician schedules, managing incoming calls, booking maintenance appointments, and delivering exceptional customer service both over the phone and in person. Key Responsibilities Answer incoming calls from customers and field technicians. Schedule and dispatch HVAC and plumbing technicians to customer homes. Coordinate daily service calls and optimize technician routes. Contact existing customers to schedule and confirm maintenance visits. Provide outstanding customer service and resolve scheduling concerns. Serve as the first point of contact for customers, vendors, and visitors. Maintain accurate customer records and appointment information. Communicate effectively with technicians throughout the day regarding schedules, job status updates, and customer needs. Assist with office administrative duties as needed. Support customer retention efforts through maintenance agreement follow-ups and appointment booking. Qualifications Strong customer service and communication skills. Excellent organizational and multitasking abilities. Ability to remain calm and professional in a fast‑paced environment. Proficiency with computers and office software. Strong attention to detail and problem‑solving skills. Dependable, punctual, and team‑oriented. Previous dispatching, customer service, or call center experience preferred. Bonus Qualifications Experience using ServiceTitan. Experience managing or creating content for social media platforms (Facebook, Instagram, TikTok, etc.). Prior experience in the HVAC, plumbing, or home service industry. What We Offer Competitive pay based on experience. Paid training. Opportunities for advancement. Supportive team environment. Stable, year‑round employment with a growing company. Employee Discounts Schedule Full‑time position Monday–Friday (with occasional overtime or rotating on‑call responsibilities, if applicable) Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate. #J-18808-Ljbffr