Retail General Manager

The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance. About the Role The General Manager will oversee the daily activities of all drivers and ensure the development and implementation of standard operating procedures as directed by the Client and the company policies. Responsibilities Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and our company policies. Be the main point of contact for our client and attend meetings and conference calls as needed. Ensures the local team is focused on building strong and effective partnerships. Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management). Hire (interviews, road tests, etc.), train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc. Collaborates with company leaders to understand overall business strategies and creates a CSC operating plan to support these objectives. Maintain positive relationships with the local team to ensure employee retention. Implement company values and goals while ensuring compliance with all company policies. Review budgets and develop short- and long-term business operating plans to increase revenues and margins. Report and follow up on any maintenance issues with the vendor. Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures. Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale. Conducts work area inspections and assists in all accident/injury/vehicle damage investigations. Analyze and interpret ridership numbers and suggest route changes accordingly. Regularly attend client meetings; listen to feedback from client and their employees and react accordingly to review. Delivers overall performance and results for the CSC. Additional duties and responsibilities may apply. Qualifications Hard Requirements Minimum of five years of recent experience managing paratransit operations or similar position (a similar position would be a general manager or project manager overseeing operations, safety and training, scheduling and dispatching or call center, human resources/labor relations, vehicle maintenance, vehicle inventory and rolling stock, regulatory requirements (e.g., FTA DOT ADA and drug and alcohol, DOJ Title VI. and state DOT regulations) and other transportation related areas); demonstrated ability to recruit and develop staff; evidence of building solid relationships with supervisors, peers, and subordinates; demonstrated ability to build and continuously motivate highly effective teams; successful track record in managing budgets and/or profit and loss responsibility; ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management; and ability to obtain successful results without supervision. Preferred Requirements Work experience in public or private alternative transportation demand management (TDM). Bachelor’s degree in business management or equivalent. MBA preferred. Licensed Class B driver (with Passenger and Air brakes endorsements). Bilingual abilities a plus. Required Skills Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels). Excellent written and oral communication and interpersonal skills. Working knowledge of Microsoft Office and Google Workspace. Ability to work independently and as part of a team. Ability to assess risk and to resolve customer issues that do not pose unnecessary risk. Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices. Ability to develop contractual agreements and Requests for Proposal documents. Ability to submit termination or leave documents timely. Additional skills and demands may apply. Pay range and compensation package Physical Health Exceptional Medical, Dental, Vision, and Life Insurance benefits. Competitive compensation packages. 401(k) with 4% employer match. Financial Wellness Tool. Emotional Health Employee Assistance Program (EAP). PTO for part-time and full-time positions. Paid holidays. Pet & Legal Insurance. Personal Development On-the-job training and skills development. Internal transfer opportunities for career growth. Benefits vary by position and location. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. #J-18808-Ljbffr