Office Manager

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high‑energy, high‑volume environments where performance matters and results are visible. What We’re Seeking We’re looking for an Office Manager who excels at keeping behind‑the‑scenes operations running smoothly, brings structure, accuracy, and calm to a high‑volume operation, and takes genuine pride in an orderly, compliant environment. The Role The Office Manager is the operational and administrative hub of the Topgolf venue. Responsibilities include Human Resources administration, payroll processing, hourly recruiting, financial controls, procurement, and compliance. The role also leads and develops a team of admins, serves as the on‑site liaison for Home Office HR, and partners with venue leadership to maintain a compliant, people‑first operation. Availability is required for evenings, weekends, holidays, and extended hours during peak periods. What You Will Do Own HR and Payroll Administration Serve as site liaison for Home Office HR and Team‑Member Relations issues Ensure compliance with federal and state employment regulations Administer HR and Payroll systems accurately and on time Process bi‑weekly payroll with high accuracy Assist with new‑hire onboarding and maintain personnel files Administer team‑member tips per venue policy Manage Financial Operations Handle petty cash, safe counts, change orders, and daily cash reconciliations Process invoices and follow up with vendors for timely resolution Order office supplies and manage procurement within budget Support venue leadership in maximizing profit and revenue through accurate financial administration Lead and Develop the Admin Team Supervise admin team to provide best‑in‑class internal service Coach and develop the team, driving engagement Delegate tasks clearly and ensure timely completion Build a culture rooted in professionalism, accuracy, and care for people Own Hourly Recruiting Manage full recruiting cycle: posting, sourcing, scheduling, and offers Partner with department managers to understand staffing needs Maintain accurate job postings across platforms Screen applicants, coordinate interviews, and provide a welcoming candidate experience Track recruiting activity, pipeline status, and time‑to‑fill metrics Support onboarding of new hourly team members Support Venue Operations Perform additional operational duties as assigned Partner with department managers to resolve administrative and HR issues quickly Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring Core Competencies for Success Ensures Accountability Takes full ownership of HR, payroll, and financial processes Monitors admin team performance and holds team accountable for accuracy and standards Follows through on every commitment to team, vendors, Home Office, and leadership Accepts responsibility for successes and failures without deflection Communicates Effectively Link between venue team members and Home Office HR Adjusts communication style for all audiences Clear, concise, thorough written documentation and reports Proactively shares information and keeps relevant parties informed Build Effective Teams Consistently meets payroll, financial, and administrative deadlines Drives admin team to deliver timely, high‑quality support across all venue functions Manages competing priorities during high‑volume periods or process changes Sets high standards and models performance for the admin team Plans and Aligns Creates realistic schedules and workflows to keep functions running on time Anticipates and minimizes bottlenecks in payroll, onboarding, and vendor payment processes Aligns priorities with operational needs of the broader venue team Balances routine work with time‑sensitive compliance and financial responsibilities Being Resilient Stays objective and calm when faced with adversity or high‑pressure demands Learns from challenges, including compliance issues or staffing challenges Manages crises such as payroll errors or audit pressure effectively Helps others recover momentum after setbacks Qualifications High school diploma or equivalent 2+ years in office management or similar administrative role 1+ year in HR or payroll function Experience with hourly recruiting preferred Proficiency in MS Office (Word, Excel, Outlook) Must be 21 years of age or older as required by law Physical Requirements Remain stationary for extended periods at a desk or workstation Occasionally move about the venue or office to access files or support needs Occasionally lift or carry up to 25 pounds Travel to multiple venue locations and off‑site meetings as required Operate computer equipment consistently Communicate clearly and effectively in person, by phone, and electronically Hear and respond to communication in a noisy venue environment Have visual acuity sufficient to read documents and computer screens Exchange accurate information through various communication channels Benefits Free Play & ½‑price food! Health, dental, vision, 401(k) team‑member match, free mental‑well‑being platform – and additional benefits for those who qualify. EEO Statement Topgolf is an equal‑opportunity affirmative‑action employer committed to preventing discrimination and harassment. We welcome candidates of all backgrounds and treat applicant and employee rights with respect and fairness. #J-18808-Ljbffr