Specialist, Account Receivable (AR)

Account Services Specialist

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

The Account Services Specialist is responsible for effectively supporting Tire Discounters' financial operations by accurately recording financial transactions and maintaining clear communication with our stores and customers for issue resolution. Key responsibilities include reconciling and posting daily accounts receivable batches, applying cash based on information from Sound Billing, and managing national account reconciliation and the elimination of intercompany accounts. The Specialist acts as the primary point of contact for communication and issue resolution with stores and customers. Additionally, this role involves customer setup and credit limit management within our systems, ensuring seamless account operations and outstanding customer service.

Essential Functions:

• Reconcile daily accounts receivable activity with POS details to ensure proper transmission of records. Identify and address discrepancies as needed.
• Reconcile daily accounts receivable based on data provided by Sound Billing.
• Accurately and promptly post cash receipts and balances from Sound Billing to POS details.
• Work with Sound Billing daily to resolve unallocated payments or billing errors, ensuring all payments are correctly allocated.
• Reconcile daily accounts receivable activity for internal company accounts.
• Maintain and update the tax exemption certificate database, ensuring compliance and accuracy in tax-related documentation.
• Assist with the setup and review of Store Accounts including managing credit limit approvals and increase requests to support smooth account operations.
• Continuously evaluate current policies and procedures, recommending improvements where necessary to enhance efficiency and effectiveness.
• Deliver outstanding customer service by responding promptly to internal and external customer inquiries with accurate and relevant information, ensuring a high level of customer satisfaction.
• Monitor and report the status of past due accounts, aiding with strategies and efforts to recover outstanding balances.
• Assist in preparing documentation and providing support for financial reporting.
• Perform other duties and projects as requested by the supervisor and senior managers, contributing to various tasks and initiatives as needed to support the company's goals.

Knowledge, Skills, and Abilities:

• Knowledge of Generally Accepted Accounting Principles (GAAP) and basic accounting principles.
• Excellent verbal and written communication skills, with the ability to clearly convey information and interact effectively with various stakeholders.
• Strong negotiation skills to handle disputes and resolve billing issues.
• Excellent multi-tasking and organizational skills to manage multiple priorities and deadlines efficiently.
• Ability to work effectively as both an individual contributor and a team member, fostering a collaborative work environment.
• High degree of accuracy and attention to detail, with strong problem solving and critical thinking skills to identify, analyze, and resolve issues promptly.
• Commitment to delivering outstanding customer service and maintaining positive relationships with internal and external customers.
• Ability to handle sensitive financial information with confidentiality and integrity.
• Working knowledge of Microsoft (Word and Excel), Point-Of-Sale and ERP applications.

Education and Work Experience:

• Minimum High School Diploma or G.E.D. required. Associate's degree in finance, accounting, business administration or equivalent is considered a plus.
• Minimum one year of experience in accounts receivable, collections, and/or invoicing.
• Experience with auto insurance/claim management is highly preferred.
• Experience working in a retail or automotive environment, particularly in a financial/accounting operation, would be beneficial.

Physical Demands:

• This job operates in an office setting.
• Routinely uses standard office equipment such as computers, phones, photocopier and filing cabinets.
• Regularly engages in activities such as talking, listening, standing, walking, using hands and fingers, and handling objects.
• May be required to lift or carry objects weighing up to 25-30 lbs. and reach with hands and arms.