Customer Service Rep

divh2Customer Service Representative/h2pCarolinas Collision Centers, a division of Capital Automotive Group, is looking for a Customer Service Representative to join our growing team in Raleigh! If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering a great customer experience, wed love to connect with you./ppWhat Youll Be Doing:/pulliGreet customers and serve as the first point of contact for the collision center/liliAnswer incoming calls, schedule appointments, and provide updates on repair status/liliCommunicate with customers, insurance companies, and internal team members/liliAssist with intake of vehicles and ensure accurate documentation/liliManage customer expectations throughout the repair process/liliHandle administrative tasks including data entry, filing, and invoicing support/liliMaintain a professional, friendly, and organized front office environment/li/ulpWhat Were Looking For:/pulliPrevious customer service experience (automotive or collision experience is a plus)/liliStrong communication and interpersonal skills/liliAbility to multitask and stay organized in a busy setting/liliPositive attitude with a team-first mindset/liliBasic computer skills and comfort learning new systems/liliAttention to detail and a sense of urgency/li/ulpWhat We Offer:/pulliCompetitive pay/liliHealth, dental, and vision insurance/lili401(k) with company match/liliPaid time off and holidays/liliCareer growth opportunities within a growing organization/liliSupportive, team-oriented work environment/li/ulpWhy Carolinas Collision Centers?/ppAt Carolinas Collision Centers, youre not just supporting repairs youre helping customers through unexpected situations and getting them back on the road with confidence. Our team takes pride in delivering high-quality work and an exceptional customer experience, and every role plays a key part in that process. If youre looking for a place where your work truly makes a difference, youll find it here./ppCarolinas Collision Centers is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed./p/div