Associate Technical Product Customer Service Specialist

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Associate Technical Product Customer Service Specialist

If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".

Hourly, Non-Exempt401K, Dental, Life, Medical, VisionFull-Time

We are searching for an experienced Associate Technical Product Customer Service Specialist at our Mankato, MN facility.

Primary Duties and Responsibilities:

This role will be responsible for assisting Technical Product Specialists by collaborating with internal and external customers to troubleshoot issues to ensure quick customer service and satisfaction.

Primary Duties and Responsibilities:

• Provide support to Technical Product Specialists by supporting customer inquiries and gathering required technical data.
• Generate parts quotations and process customer orders
• Resolves product or service problems by clarifying customer concerns/complaints/needs and determining the cause/source of the problem
• Identify the most efficient solution to solve the problem with urgency
• Expedite corrections or adjustments personally or ensuring ownership is passed to best person to address
• Follow up to ensure resolution complete and internal and/or external customer is satisfied

Review and process warranty claims and returned parts

Required Qualifications:

Required Qualifications:

• Minimum of 1 years of experience in technical support related field
• Experience working with contractors or customers troubleshooting problems and identifying solutions
• Strong communication skills (verbal and written)
• Excellent problem-solving and technical skills
• Able to work with a variety of personalities and maintain composure under stressful conditions
• Able to effectively locate, communicate, and document information
• Willing to learn quickly to grow their technical abilities
• Computer Skills: Proficient Typing Skills, Word, Outlook, Excel
• Able to learn Manufacturing/ERP system, Salesforce/CRM, and CAD Viewing programs

Preferred Qualifications:

• Associates degree in an engineering or technical field or equivalent experience
• Electrical control problem solving skills
• Available to travel to customer job sites (5% to 15%)

Benefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible scheduleHealth insuranceLife insurancePaid time offProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

*Please no Third-party candidates or phone calls *

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Pay: From $23.50 per hour

Expected hours: No less than 40 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Work Location: In person