IT Support Technician

IT Support TechnicianSeeking an IT Support Technician with experience working for a computer software or hardware company, assisting customers with products and providing computer support internally to company employees. The technician is responsible for maintaining the company's computer services and equipment. Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.Technical Qualification: The candidate should have experience in the following:A minimum of 2 years Systems Administration experienceA minimum of 2 years' experience with Microsoft AzureExperience with using and configuring Linux & Windows ServersThe ability to demonstrate a strong understanding and ability to work with Apache, Web hosting knowledge & SSL experienceExperience with PHP is a plusExperience with MySQL is a plusStrong communication skillsAdditional Qualification: We will also be looking for the following core competencies:Knowledge of project management principlesAbility to troubleshoot and solve server issuesKnowledge of CMS platforms like WordPress & Magento a plusKnowledge of other third-party hosting platforms a plusDemonstrate strong interpersonal skills and ability to work with end-users and co-workers alikeMaintain high level of technical proficiency in the areas of personal computing and application through experienceInvestigate faults, user problems and other requests for support, while obtaining all pertinent information, documenting its progress and taking the most appropriate actions in order to reach a satisfactory resolutionEnsure that client hosting requirements are up-to-date and reliableDemonstrate flexibility in extended hours to meet deadlines whenever required necessaryWhat can we offer?100% premium-paid medical insurance for employee-only-coverage25% premium assistance for dependent medical insurance100% premium-paid dental insurance for employee-only-coveragePaid Time Off (PTO) - 10 days per year for 0 to 5 years of service, 20 days per year after 5 years of servicePaid holidaysEducational assistance, some certifications and professional memberships paidGroup vision coverage and supplemental life insurance available to employees and dependents