Remote Operations Quality & SLA Lead
Sedgwick
Sedgwick is seeking an Operations Support Services Specialist (Remote) to provide leadership and ensure service level agreements are maintained within the team. Key responsibilities include tracking issues, conducting audits, and supporting colleagues to resolve complex technical challenges. The ideal candidate has at least three years of relevant experience and is skilled in communication and leadership. This role offers comprehensive benefits including medical, dental, vision, 401K, and PTO. #J-18808-Ljbffr
- ...Dallas, or Des Moines; hybrid/remote, some travel may be required Reports To: Compliance Operations Director Role Type: Full-Time... ...risk landscape, and Quality Assurance governance for insurance... ...adherence, service delivery quality, SLA adherence, and escalation...Remote workOperationsQualityFull timeTemporary workImmediate start
- ...Vulnerability Management Team Lead Cherokee-Federal... ...and governance. Align operations to FISMA, FedRAMP, and... ...: Alexandria, VA (Remote) Key Responsibilities... ...threat intel; monitor SLA adherence and escalate... ...mature automation, data quality, and process discipline...Remote workOperationsQuality
- ...Job Description Team Lead, Operations Schedule: Days: Monday-Friday... ...Job Location Type: Remote Your experience matters... ...determined workforce who can drive quality, scalability, and significant... ...that meet or exceed agreed upon SLA's for assigned clients....Remote workOperationsQualityFull timeTemporary workPart timeWork at officeMonday to Friday
- ...Lead PBM Network Analyst/Management Location: 100% remote, approved states only. DC, MD, VA, WV, NC,... ...driven decision making, operational optimization, and cross... ...) and measure SLA-s with each vendor to... ..., trends, and service quality. 2. Provider relationship...Remote workOperationsQualityContract workWork experience placement
- ...Position Summary The Procurement Lead - Data Center is responsible... ...services, and facility operations materials. The position partners... ...quarterly business reviews, and SLA compliance. Negotiate... ...by required dates. Supplier Quality: ≥ 90% compliance with specifications...Remote workOperationsQualityContract work
$50k - $55k
...great teams to propel their operations. Join the group that solves... ...Healthcare Claims Call Center Team Lead at Gainwell, you will... ...workflows and reports to ensure SLA adherence, quality standards, and policy... ...5:00 PM, in-office with no remote flexibility Opportunity to...Remote workOperationsQualityFull timeWork at officeMonday to FridayFlexible hours$50k - $55k
...Service Delivery Team Lead ensures that their Service... ...consistent, high‑quality technical support to clients... ...Lead oversees daily operations, coaches technicians, enforces... .... Details Location: Remote Schedule: Monday –... ...ticket queues to ensure SLA compliance and timely client...Remote workOperationsQualityWork at officeMonday to FridayShift work- ...Configuration Management Lead to support the Federal... ...edge cybersecurity, IT operations, and risk management... ...expected to by hybrid remote and will require on-site... ..., ensuring operational quality and continuity. Audit... ...Security Services, SLA reporting guidelines)....Remote workOperationsQualityContract work
$80k - $90k
...prioritize & manage EUC operations across multiple... ...handle escalations, perform SLA management, and drive customer... ...& Responsibilities • Lead and manage daily EUC/... .../L2 teams in providing remote and onsite technical... ...through KPIs, SLAs, and quality checks. • Conduct...Remote workOperationsQualityPermanent employmentShift work$120k - $145k
...Management Office (PMO) Lead At Cheil Worldwide... ...ensuring on-time, high-quality campaign delivery... ...processes, workflows, and SLA frameworks Prioritize... ...delivery progress and operational KPIs Data-Driven Execution... ...flexibility for remote work at the discretion...Remote workOperationsQualityFull timeWork at officeWorldwide$180k - $200k
...Lead, Patient Support Program Operations United States - Remote Location: This position may be performed remotely, but requires... ...intake pathways, SOPs, training, and quality controls that enable consistent,... ...performance and enforcing SLA‑driven accountability. Strong technical...Remote workOperationsQualityWork at officeLocal areaFlexible hours- ...Help Desk Lead / Supervisor (Player/Coach) Location... ..., and solve complex operational challenges through integrated... ...Provide onsite and remote technical support in a... ...Review tickets for quality, completeness, customer communication, and SLA adherence Assist with...Remote workOperationsQualityFlexible hours
$94.1k - $132.5k
...oversees a shift of Network Operations Center personnel... .... Key Responsibilities Lead an assigned NOC shift,... ...monitoring activities, and quality of documentation.... ...resolution performance, and SLA outcomes, using trends... ...citizenship as required for this remote federal IT position....Remote workOperationsQualityContract workWork experience placementWork at officeShift workNight shift$69k - $81k
...Help Desk Specialist II - Lead serves as a senior technical and operational point of contact within... ...mentors staff, oversees ticket quality, and ensures that... ...channels-phone, email, chat/IM, remote tools, Teams/Zoom, walk-... ..., and resolved within SLA timeframes. Conduct quality...Remote workOperationsQualityLocal areaImmediate start- ...is seeking a Help Desk Lead to support mission requirements... ...is to bridge the operational gaps between DoD, IC,... ...user support trends, and SLA adherence... ...compliance. Experience with remote desktop management, enterprise... ...helpdesk team, ensuring high-quality IT support services for...Remote workOperationsQualityContract workWork at officeWorldwide
- ...Corporation is seeking a Help Desk Lead to support USSOUTHCOM J26... ...authentication support operations. Possess the knowledge... ...desk team, ensuring high-quality IT support services for... ...Service Level Agreement (SLA) compliance. Experience with remote desktop management,...Remote workOperationsQualityLocal area
$109k - $142k
...on our team, you will lead the team to support customer... ..., timeliness, quality, and customer satisfaction... ...overseeing Fannie Mae’s custody operations framework, including... ...Level Agreement (SLA) trendsOperational risk... ...job is noted as open to remote.Fannie Mae is an equal...Remote workOperationsQualityWork at office- ...We are looking for a Remote Field Services Team Lead to join our Tech Services... ...ensure the timely delivery of quality technical support service... ...closely with internal Property Operations, Security Team and... ...understanding of ITIL foundation, SLA's, metrics and reporting....Remote workOperationsQualityFull time
$109k - $142k
...on our team, you will lead the team to support customer... ..., timeliness, quality, and customer satisfaction... ...overseeing Fannie Mae’s custody operations framework, including... ...Level Agreement (SLA) trends + Operational risk... ...is noted as open to remote.Fannie Mae is an equal...Remote workOperationsQualityWork at office- ...This is a revenue-facing operator who builds the system... ...the two highest-leverage lead sources we have. You... ...documents, case studies, and quality standards. You brief it... ...follow-up under 4-hour SLA. Flag engineering-scope... ...role with benefits. Remote-friendly with quarterly...Remote workOperationsQualityFull timeLocal area
- ...Effortless Office is hiring a Service Delivery Team Lead to oversee and enhance technical support operations. This remote role involves mentoring technicians, ensuring SLA compliance, and driving quality assurance improvements. Candidates should have a Bachelor's degree...Remote workOperationsQualityWork at office
- TrustAdminSpecialist (T3K/T3000) / Engagement Lead This is a remote position. Location: Oaks,... ...by taking on high‑volume operational tasks, supporting process... ...experts to deliver high‑quality, scalable managed‑services... .... Monitor and report on SLA/KPI performance, issues, and...Remote workOperationsQualityContract workWork at office3 days per week
- ...Senior Clinical Project Manager specializing in managing complex global Phase 2b trials. This remote role emphasizes strong leadership in operational strategy, execution, and quality assurance across regions. Ideal candidates will have significant Clinical Operations...Remote workOperationsQualityFlexible hours
- ...technology firm is seeking a Manager for 340B Pharmacy Operations. In this remote role, you will oversee 340B program delivery,... ...operational integrity. Responsibilities include designing quality assurance frameworks, leading onboarding processes, and maintaining KPI reporting...Remote workOperationsQuality
- ...A leading life sciences company is seeking a Regulatory Operations Manager to oversee the publishing of deliverables for electronic... ...involves vendor oversight, quality control of submission-related documents... ...the US and Europe. This is a remote position requiring expertise in...Remote workOperationsQuality
$146k - $215k
...Manager of Compliance for Global Repair Stations to lead quality aspects of maintenance and ensure compliance across operations. Key responsibilities include overseeing... ...regulations, and a proven leadership background. This remote role offers a competitive salary range of $146...Remote workOperationsQuality$139k
...A leading virtual care company is seeking an Assistant Nurse Practitioner Manager to support clinician teams in delivering high-quality patient care. This hybrid role requires 50% clinical patient... ...communication skills. This position is remote within the U.S. and offers a...Remote workOperationsQuality- A leading healthcare solutions firm seeks a Payment Integrity Supervisor to oversee daily operations of the payment integrity team. Responsibilities include managing quality assurance measures and resolving provider... ...service delivery. This remote position requires strong...Remote workOperationsQualityDaily paid
- ...Delegate is looking for a full-time fully remote Recruitment Lead. This role calls for someone... ...ready to take ownership of the hiring operations. Your responsibilities include building... ...leading a recruitment team to deliver quality candidates. Applicants should have strong...Remote workOperationsQualityFull time
- ...requires managing complex global clinical trials, leading cross-functional teams, overseeing vendors, and ensuring quality and operational excellence. Candidates should have... ...across global regions. The position offers remote opportunities and a comprehensive benefits...Remote workOperationsQuality
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